COVID-19 Resources

• City of Philadelphia/Department of Public Health COVID-19 Page
• PA Department of Human Services COVID-19 Guidance and Resources
• Centers for Disease Control and Prevention (CDC)
• Substance Abuse and Mental Health Services Administration (SAMHSA)
• PA Office of Mental Health and Substance Abuse Services (OMHSAS) Bulletin Search

The Department of Human Services (DHS) closed County Assistance Offices (CAOs) in coordination with Governor Wolf’s guidance regarding COVID-19. In-person visits will not be available, and access to phone lines may be limited. As DHS continues to focus on keeping Pennsylvanians safe and healthy, they are urging individuals to utilize DHS’ online resources.

COMPASS can be used to apply for many health and human service programs and manage benefit information. Visit the COMPASS website to apply for:

• Medical Assistance (Medicaid)
• Supplemental Nutrition Assistance Program (SNAP)
• Temporary Assistance for Needy Families (TANF)
• Low Income Home Energy Assistance Program (LIHEAP)
• Children’s Health Insurance Program (CHIP)
• Child Care Works Program
• Long-Term Care Services
• Emergency Assistance Program

Report Abuse or Neglect

People who are mandated reporters under the Child Protective Services Law (CPSL) should report abuse online at www.compass.state.pa.us/cwis, but ChildLine is also available to anyone wishing to report, 24/7, at 1-800-932-0313. Adult Protective Services (for ages 18 to 59 with physical or intellectual disabilities) reports can be made 24/7 to 1-800-490-8505.

Clearances and Licensing

Mandated reporters are encouraged to use the self-service portal on the Keep Kids Safe website. Additional forms and information can be found on the DHS Clearances and Licensing webpage.

Updates

The DHS coronavirus landing page will continue to be updated with information and documents.

Support and Referral Helpline

DHS launched a statewide Support & Referral Helpline staffed by skilled and compassionate staff who will be available 24/7 to assist Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency and refer them to community-based resources that can further help to meet individual needs. The toll-free, round-the-clock support line is officially operational.

The number to call is 1-855-284-2494 (TTY 724-631-5600).

To create and staff the support line, DHS has partnered with the Center for Community Resources (CCR), an experienced regional crisis and call center provider based in Butler County and licensed to provide crisis services.

Below is information from the PA Department of Health containing the HAP Coordinator of the Regional HealthCare Coalition who can provide information regarding PPE:

East Central

(Berks, Columbia, Luzerne, Montour, Northumberland, Schuylkill, Wyoming Counties)
717-561-5250

• HAP Readiness Coordinator: Christopher Chamberlain
• EMS Coordinator: Chris Confalone
• Public Health Preparedness Coordinator: Tom McGroarty

North Central

(Bradford, Clinton, Lycoming, Potter, Sullivan, Tioga, Union Counties)
717-561-5250

• HAP Readiness Coordinator: Christopher Chamberlain
• EMS Coordinator: Chris Confalone
• Public Health Preparedness Coordinator: Catherine Polachek

Northeast

(Carbon, Lackawanna, Lehigh, Monroe, Northampton, Pike, Susquehanna, Wayne Counties)
717-561-5257

• HAP Readiness Coordinator: Jason Tomashunas
• EMS Coordinator: Chris Confalone
• Public Health Preparedness Coordinator: Tom McGroarty

Northern Tier

(Cameron, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Jefferson, Mckean, Venango, Warren Counties)
717-561-5254

• HAP Readiness Coordinator: Matt Linse
• EMS Coordinator: Curtis Valdiserri
• Public Health Preparedness Coordinator: Gary Knox

Keystone

(Adams, Bedford, Blair, Centre, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Snyder, York Counties)
717-561-5255

• HAP Readiness Coordinator: Scott Mickalonis
• EMS Coordinator: Les Hawthorne
• Public Health Preparedness Coordinator: Dennis Smith

Southeast

(Bucks, Chester, Delaware, Montgomery, Philadelphia Counties)
717-561-5251

• HAP Readiness Coordinator: Brian Barth
• EMS Coordinator: Chris Confalone
• Public Health Preparedness Coordinator: Bob Pisch

Southwest

(Allegheny, Armstrong, Beaver, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Mercer, Somerset, Washington, Westmoreland Counties)
717-561-5252

• HAP Readiness Coordinator: Jason Brown
• EMS Coordinator: Curtis Valdiserri
• Public Health Preparedness Coordinator: Perry Fox

Member Services FAQ

Can I still receive mental health, behavioral health, and/or substance use services at this time?

Yes. Pennsylvania has relaxed program rules to allow healthcare providers to offer services using “telehealth.”

Telehealth is a way to provide health services from a distance using technology. Services may be provided over the phone or in two-way video calls (like Skype, FaceTime, etc.).

Can I still receive interpretation services at this time?

Interpretation services are also available over the phone during this emergency period.

Am I able to receive medication during this time?

Yes! This is being prioritized by most treatment providers. Instead of meeting with a psychiatrist in person, your psychiatrist can call you over the phone. Psychiatrists can continue to prescribe medication. Pharmacies will continue to be open.

Providers are able to offer medication-assisted treatment as a take-home medication for members who are stable. Please speak with your behavioral health provider regarding take-home medication if you are interested. Please contact CBH Member Services should you have concerns or need assistance advocating. Our Member Services Representatives can call provider agencies to assist in coordinating your care.

How is CBH coordinating care around COVID-19, the Coronavirus?

CBH is working hard to make sure that you can continue to receive behavioral health treatment in the safest manner possible. Although the CBH office is not physically open currently, we are still actively operating, and all CBH staff are currently working from different locations. CBH Member Services continues to be available to you 24 hours per day, 7 days per week. We are in daily communication with our providers about how they are continuing to operate.

What do I do if I am unable to get in contact with my provider?

Please contact CBH Member Services and share your concerns. A Member Services Representative will assist you in determining if the agency where your therapist works is able to offer an in-person appointment or a visit using telehealth. If telehealth is available, the Member Services Representative will make sure that you are able to get in contact with the agency. If the agency your therapist works for is temporarily closed, the Member Services Representative will assist you in finding a different therapist or agency where you can temporarily receive services.

Am I still required to attend group sessions?

Please speak with your behavioral health provider regarding their current practices. Current program practices have changed to keep everyone safe, so group therapy should not be viewed as “required” in-person participation during this period of recommended social distancing and stay at home orders (see the “social distancing” and “stay at home order” sections). Providers may be able to offer group therapy via phone call or video conference calls.

What if I am unhappy with my services?

Please contact CBH Member Services to file a complaint. Once the Member Services Representative files your complaint, you will be transferred to the CBH Quality Warm Line to confirm the details of your complaint. You will receive a call from a CBH Quality Representative to share the outcome of your complaint.

What if I receive a denial of services?

Please contact CBH Member Services to file a grievance. Once the Member Services Representative files your grievance, you will be transferred to the CBH Quality Warm Line to confirm the details of your grievance. You will receive a call from a CBH Quality Representative to share the outcome of your grievance.

Can I continue to receive services if I am diagnosed with COVID-19?

You may be placed in quarantine if you are diagnosed with COVID-19. However, you are still eligible to receive telehealth services. Please contact CBH Member Services if you have specific concerns surrounding your care.

From Tamra Williams, PhD, Deputy Chief Clinical Officer of Children’s Services, some advice for talking to children about the coronavirus pandemic:

When talking with children about the coronavirus (COVID-19), it’s important to remember that children take their cues from adults about how to react to stressful events. If parents or other adult caregivers seem overly worried, children’s anxiety may rise. Adults should offer reassuring and information that is age-appropriate and should model positive preventive measures.

Some tips for talking with children from The National Association of School Psychologists, National Association of School Nurses, the CDC, and SAMHSA include the following.

• Remaining calm and reassuring.
• Monitor television viewing and social media.
  Constantly watching updates on the status of COVID-19 can increase anxiety—avoid this.
• Make yourself available.
  Children may need extra attention and time to talk about their concerns, fears, and questions.
• Know the symptoms of COVID-19. Provide information that is honest, accurate, and age-appropriate.
  • In the absence of factual information, children often imagine situations far worse than reality.
  • For young children, keep it brief and simple and balance COVID-19 facts with reassurance that they are safe and that adults are here to keep them healthy. Give simple examples of what they can do to stop germs and stay healthy, such as washing hands.
  • Older children will be more vocal in asking questions and may need help separating reality from rumor and fantasy.
  • The Pennsylvania Autism Services, Education, Resources, and Training (ASERT) organization also has many excellent resources for talking about the coronavirus with those diagnosed with autism.
• Maintain a normal routine to the extent possible.
• Model basic hygiene practices for protection.
• Communicate with your school.
  Let your school know if your child is sick and make sure to follow all instructions from your school.

Source Documents

• National Association of School Psychologists (NASP)
• The Centers for Disease Control and Prevention
• SAMHSA, “Talking with Children: Tips for Caregivers, Parents, and Teachers During Infectious Disease Outbreaks”
• PA Autism Services, Education, Resources, and Training (ASERT)

Please also see the following useful resources:

• Talking to Children About COVID-19 (Coronavirus): A Parent Resource (NASP)
• The Flu: A Teaching Story

Please see the CBH Provider Bulletins and Notices pages for the latest updates.

Vaccine Mandate Survey and Staff Contingency Plans

On August 15, 2021, the Philadelphia Department of Public Health (PDPH) issued an Emergency Regulation Memorandum titled, “Emergency Regulation Governing the Control and Prevention of COVID- 19 Mandating Vaccines for Healthcare Workers and in Higher Education, Healthcare, and Related Settings.” The emergency regulation mandates that all healthcare workers in Philadelphia are required to be fully vaccinated against COVID-19 by October 15, 2021.

As the City moves towards implementing this regulation, DBHIDS and CBH request your completion of the below survey. Survey responses will be used to assist with contingency planning related to the vaccine mandate as part of a broader effort to ensure the continuation of program operations for those we serve.

Click here to read the full announcement about the Vaccine Mandate Survey.

We ask that you complete this survey by 9:00 a.m. beginning on Friday, September 24, and every Friday thereafter until October 15.

Click here to start the survey.

Many providers have created or are thinking through staffing contingency plans for the vaccine mandate. To that end, we ask that you share your staffing contingency plans with us. Below are questions that will assist with the development of a vaccine mandate staffing contingency plan for CBH and DBH providers. IDS providers should follow the normal process of contacting the Office of Developmental Programs (ODP) and their assigned program analyst at the Administrative Entity (AE) regarding their contingency plans.

Click here for contingency plan questions and recommendations.

Please submit completed vaccine mandate staffing contingency plans by Thursday, September 30, to your contractor via the email represented below:

IDS: Wanda.Sabb@phila.gov
CBH: CBH.Provider.Outreach@Phila.gov
DBH: Joyce.Sacco@phila.gov

CBH Provider Bulletin 21-09: COVID-19 Alternative Payment Arrangement (APA) Increase

Service providers who are currently funded through the COVID-19 APA will receive a 5% increase applied to the July, August, and September payments. Providers are expected to use these funds to support staffing activities including, but not limited to, incentive and retention payments, sign-on bonuses, staffing-related advertising, training, wellness activities, etc. CBH reserves the right to request proof of usage of these funds upon request.

As a reminder, the COVID-19 APA will end on October 1, 2021, and providers currently funded by the COVID-19 APA will shift back to fee-for-service/claims-based funding.

Click here to read the complete Bulletin.

DBHIDS and PDPH COVID-19 Webinar

DBHIDS partnered with the Philadelphia Department of Public Health (PDPH) to address concerns about the COVID-19 vaccines by creating a webinar to provide important information about the COVID-19 vaccine. In the webinar, PDPH shares data and information about the development and safety of the vaccines, DBHIDS Chief Medical Officer Sosunmolu Shoyinka, M.D. provides tips to handle vaccine anxiety, and DBHIDS Certified Peer Specialist Nerrissa Mixon shares about her decision-making process to get the vaccine.

The webinar is now available in the DBHIDS Learning Hub.

CBH Bulletin 21-06: Transition Plan for COVID-19 Alternative Payment Arrangement (APA)

As per previous bulletins, many providers have transitioned back to a fee-for-service (FFS)/claims-based payment mechanism for services rendered. However, due to the uncertain circumstances posed from COVID-19, some providers have remained on the COVID-19 Alternative Payment Arrangement (APA). CBH Bulletin 21-06, serves as official notification regarding the transition plan for those service providers who are currently on the COVID-19 APA.

Click here to read the full Bulletin.

CBH Notice: Updated Continuity of Operations Plan for Community-Based Treatment Providers During Transitions Regarding the COVID-19 Pandemic

On August 7, 2020, Community Behavioral Health (CBH) requested all community-based treatment providers submit a Continuity of Operations Plan (COOP) incorporating both a clinical and public health approach to ensure member access to behavioral health treatment, focus on member and staff safety, and minimize transmission of COVID-19. On May 11, 2021, the City of Philadelphia announced that all Safer at Home restrictions, other than mask requirements, will end on June 11, 2021 (Update to Stay at Home Restrictions).

CBH remains committed to ensuring our members have access to behavioral health treatment and is requesting that certain community-based treatment providers revise their COOP and complete a CBH Provider COOP Attestation by June 7, 2021.

Click here to read the full Notice.

Governor Wolf Signs Renewal of COVID-19 Disaster Declaration to Aid in Recovery

On May 20, 2021, Governor Tom Wolf signed a renewal of the Proclamation of Disaster Emergency for the COVID-19 pandemic. The renewed emergency disaster declaration provides for increased support to state agencies involved in the continued response to the virus and recovery for the state during the reopening.

Click here to read the complete press release.

DBHIDS Vaccine Information Sessions

The City of Philadelphia Department of Behavioral Health and Intellectual disAbility Services (DBHIDS) is hosting four webinars in partnership with the Department of Public Health to address concerns and answer questions about the COVID-19 vaccines.

The Health Department will share data and information about the development and safety of the vaccines; DBHIDS Chief Medical Officer Sosunmolu Shoyinka, M.D., will provide tips to handle vaccine anxiety; and we will hear from DBHIDS colleagues about their decision-making process to get the vaccine.

Vaccine Sessions for DBHIDS Providers in May:

• May 17 from 10 a.m. to 11 a.m.
• May 24 from 9:30 a.m. to 10:30 a.m.

Additionally, while you’re thinking about the vaccine to protect your body, don’t forget to think about how this past year of stress and anxiety has also affected your behavioral health with the new DBHIDS Boost Your Mood campaign. Click here to learn more.

Transportation to Center City Vaccination Center and PDPH Community Clinics

SEPTA is providing support to individuals requiring transportation assistance to the Center City Vaccination Center and the Philadelphia Department of Public Health (PDPH) Community Clinics.

Click here for more information.

CBH Provider Bulletin 21-04: Claims Amnesty Period

CBH has released Provider Bulletin 21-04: Claims Amnesty Period. Per the Bulletin, there will be an amnesty period for 2020 late claims for providers currently, or formerly under the COVID-19 Alternative Payment Arrangement (APA).

The amnesty period will be open from April 1, 2021 to May 31, 2021, and will allow providers to submit claims from any dates of service that occurred between April 1, 2020 and December 31, 2020.

Click here to read the complete Bulletin.

CBH Provider Notice: Vaccination Information for Providers and Members

CBH has released provider Notice: Vaccination Information for Providers and Members. The Notice provides information regarding the COVID-19 vaccine and how members and providers can sign up for the vaccination.

Click here to read the complete Notice.

PDPH Conducting Interviews Regarding Restitution of Water Services During COVID-19 Pandemic

At the beginning of the COVID-19 pandemic, the City of Philadelphia reconnected over 15,000 water customer accounts that had been shut off due to nonpayment. The Philadelphia Department of Public Health‘s (PDPH) Division of Chronic Disease and Injury Prevention wants to understand the impact of this water restitution to inform the department’s work and other City policies and practices related to disease prevention and health justice.

The perspectives of those with direct experience are critical to informing future policy and program recommendations.

PDPH staff will conduct one-hour confidential interviews with two groups:

• Philadelphians who had their water service reconnected during the pandemic (these interview participants will be given stipends for their time), and
• health and service providers who work with them (providers will not be given stipends for their time).

The resulting data and narrative accounts will be used for internal City memos and presentations.

For more information, email mica.root@phila.gov or call 267-349-4241.

View the program flyer here.

PDPH Guidance for Direct Service Professionals Regarding COVID-19 Vaccination

The Philadelphia Department of Public Health (PDPH) has released guidance for Direct Service Professionals (DSP) regarding receiving the COVID-19 vaccine. PDPH defines a DSP as an individual who provides face-to-face services at a care facility or community home for individuals with intellectual disabilities or autism. DSPs are eligible for COVID-19 vaccination under phase 1A of vaccine distribution.

Click here to read the full guidance.

Guidance for Isolation and Quarantine Site Discharges from DBHIDS Chief Medical Officer, Dr. Sosunmolu Shoyinka

To help address the isolation and quarantine needs of persons experiencing homelessness in Philadelphia and to prevent continued transmission of SARS-CoV-2 infection within residential facilities, the City of Philadelphia developed an isolation and quarantine site for people who cannot safely quarantine or isolate in their current setting.

When an isolation and quarantine site guest successfully completes quarantine and/or isolation, the individual will be given a letter. The letter will confirm that the Philadelphia Department of Public Health has verified that a guest has successfully completed the period of isolation/quarantine or has received a negative test result. When an individual has this letter, there are no restrictions in their housing, travel, employment, or other activities; and should be allowed to return to the facility from which one was referred or be admitted to a facility that can best meet their needs.

Click here to read the full guidance from DBHIDS.

Continuation of COVID-19 Alternative Payment Arrangement (APA)

CBH has released CBH Provider Bulletin 21-02: Continuation of COVID-19 Alternative Payment Arrangement (APA). The Bulletin serves as the official notification regarding the continuation of the COVID-19 APA that has been in effect since April 1, 2020.

Per the Bulletin, the COVID-19 APA is extended through the second quarter of the calendar year 2021 (June 30, 2021).

Click here to read the full Bulletin.

Philadelphia Health Commissioner Issues Guidance on Health Care Worker Definition for COVID-19 Vaccine

The Philadelphia Department of Public Health released a letter offering guidance on the definition of a Healthcare Worker, regarding COVID-19 vaccination program planning. The letter defines a Healthcare Worker as a person who delivers care or services to patients, as prevention, diagnosis, or treatment, either directly as doctors and nurses or indirectly as aides, helpers, or laboratory technicians, among others. These positions have direct contact with patients, clinical specimens, or interact in the environment of patients. Most staff at Behavioral Health and Drug and Alcohol Treatment facilities in Philadelphia can be considered as Healthcare Workers and, therefore, eligible for COVID-19 vaccination under phase 1A of vaccine distribution.

Click here to read the full letter.

DBHIDS COVID-19 Vaccination Update

On January 12, 2021, DBHIDS Commissioner Dr. Jill Bowen released an update regarding COVID-19 vaccinations. Per the update, in order to maintain the most accurate and up-to-date information every step of the way, DBHIDS is aligning all actions concerning vaccinations with the Philadelphia Department of Public Health (PDPH).

Click here to view the full update.

December 2020

CBH Member Notice: Seeking Treatment During COVID-19

CBH has released a Notice for members regarding seeking treatment during COVID-19. The Notice provides guidance and updated information on how CBH is adapting to the challenges presented by the COVID-19 pandemic to ensure continuity of services for all members.

Click here to read the full member Notice.

CBH Provider Notice: Continuity of Operations and Access for All Network Providers

CBH, the Office of Mental Health Substance Abuse Services (OMHSAS), and other regulatory agencies have waived several requirements to support provider ability to deliver services seamlessly through the pandemic. Additionally, CBH implemented, and has extended, an Alternative Payment Arrangement (APA) for those providers who opt for this payment methodology to assist in sustaining agency operations. As a reminder maintenance of access is a requirement of the APA.

Providers are expected to incorporate both a clinical and public health approach to ensure individuals in need of services are able to access appropriate behavioral health treatment during the COVID-19 pandemic while focusing on member and staff safety and minimizing transmission of the virus.

Click here to read the full Notice.

DHS and Department of Education COVID-19 Safety Guidance for In-Home Services

The Department of Human Services (DHS) and Department of Education have released the below COVID-19 safety guidance documents to assist providers, families and individuals during the provision of in-home services.

• Staying Safe While Providing In-Home Services: Commonwealth In-Home Services Guidelines for Service Providers
• Staying Safe While Receiving In-Home Services: Commonwealth In-Home Services Guidelines for Families and Individuals

For additional guidance related to COVID-19 please visit the Department of Health COVID-19 in Pennsylvania and DHS COVID-19 Guidance and Resources pages.

CBH Provider Notice: Reporting of Coronavirus (Revised from March 12, April 15, 2020)

At this time, in order to monitor the developing COVID-19 pandemic and its potential effects at Community Behavioral Health (CBH)-contracted provider sites, CBH is requiring providers to submit reports for laboratory-confirmed cases of COVID-19, suspected positive cases of COVID-19, and COVID-19 deaths; providers must report confirmed COVID-19 cases, suspected cases, and deaths among both staff and members.

CBH had previously accepted this information on the Office of Mental Health and Substance Abuse Services (OMHSAS) COVID-19 Reporting Form. Due to changes in OMHSAS reporting protocols, this is no longer possible. Starting December 1, 2020, this information should be submitted to CBH as advised in CBH Bulletin 20-20: Significant Incident Reporting.

Click here to read the full Notice.

November 2020

Continuation of COVID-19 Alternative Payment Arrangement (APA)

This Bulletin serves as official notification regarding the transition plan for the network-wide COVID-19 APA that has been in effect since April 1, 2020.

Community Behavioral Health (CBH) is committed to ongoing partnership with the provider community and continues to work in conjunction with the Office of Mental Health and Substance Abuse Services (OMHSAS) and the Pennsylvania Department of Human Services (PA DHS). These partnerships have resulted in the approval to extend the COVID-19 APA through the first quarter of calendar year 2021 (March 31, 2021) for all providers who are currently receiving funding via this payment mechanism (community-based providers and those bed-based providers who previously requested continuation of the APA).

Click here to read the full Bulletin.

CBH Provider Notice: Regionalized Intensive Behavioral Health Services (IBHS) Delivery and Staffing Under Alternative Payment Arrangement (APA)

This Notice provides clarification regarding the staffing and delivery of IBHS for the remainder of the 2020-2021 school year. Please note that this Notice is only applicable for the Regionalized IBHS providers who were awarded a contract through the IBHS RFP.

Click here to read the full Notice.

DBHIDS Guidance: No Changes to Healthcare Services Under New “Safer at Home” Restrictions

Earlier this week, the Philadelphia Department of Public Health issued new “Safer at Home” guidelines intended to help stem the ongoing surge of COVID-19 cases in and around the City. These new guidelines further limit the sizes of gatherings and affect how some businesses operate — but they have no impact on the essential services provided to Philadelphians.

As a reminder: All healthcare, including behavioral health and intellectual disability services, remains essential. The adaptations initiated in the spring continue to serve us well in these times of expanded restrictions. Our network continues to serve those with behavioral health challenges through the safest means possible. This includes the expanded use of telehealth under state and federal guidelines.

Click here to reach the full Notice from DBHIDS.

City of Philadelphia “Safer at Home” Restrictions

In response to rising COVID-19 cases in Philadelphia, the City and Department of Public Health has announced changes to restrictions on businesses, events and gatherings, and other activities to help flatten the epidemic curve, prevent hospitals from becoming overwhelmed, and reduce the number of COVID-19 deaths.

The new “Safer at Home” restrictions are effective November 20, 2020 through January 1, 2021. An extension of these restrictions and/or the implementation of additional restrictions is possible depending on trends in the spread of coronavirus in the City.

Click here to read the full announcement.

CBH Provider Bulletin 20-26: Community Residential Rehabilitation Host Home

CBH has released Provider Bulletin 20-26: Community Residential Rehabilitation Host Home.

Per the Bulletin, CBH will be providing Community Residential Rehabilitation (CRR) Host Home with a rate enhancement to offset some of the additional costs associated with new admissions, especially during these unprecedented times of COVID-19.

Click here to read the full Bulletin.

CBH Provider Notice: CBH COVID-19 Response – Provider Payments

CBH has released Provider Notice: CBH COVID-19 Response: Provider Payments.

This Notice revises a previously issued Notice, which replaced previously issued guidance reflected in the March 19, 2020, Provider Advisory Committee FAQ Document.

Click here to read the full Notice.

CBH Provider Bulletin 20-24: Modified Utilization Review

CBH has released Provider Bulletin 20-24: Modified Utilization Review.

Previous Bulletins were issued on April 13, May 18, and June 10, 2020 detailing a temporary suspension of utilization review to align with a mandate from The Department of Human Services’ Office of Mental Health and Substance Abuse Services (OMHSAS) Pennsylvania Office.

Prior authorizations will remain suspended (with few exceptions) and discharge reviews will continue to be performed as usual, specific to the level of care. Continued stay reviews will be conducted beginning Thursday, December 3, 2020 for the following levels of care when a member approaches the specified length of stay noted below: AIP, SAIP, Crisis Residence, EAC, 3.5R, 3.5H, RINT, RTF, RTFA, AMHR, and CRR-HH.

Click here to read the full Bulletin.

October 2020

PDPH Guidance in Determining Close Contacts of Persons with COVID-19

The Philadelphia Department of Public Health has just released a Health Advisory regarding guidance in determining close contacts of persons with COVID-19.

Click here to read the full document.

CBH Notice, October 29, 2020: Intensive Behavioral Health Services (IBHS) Interim APA Extension

CBH has released Provider Notice: Intensive Behavioral Health Services (IBHS) Interim APA extension.

Per the Notice, the decision has been made to continue the interim IBHS APA (effective September 1, 2020) through the entirety of the 2021 school year (August 2021). Additionally, beginning in January 2021, CBH will request that providers submit their actual expenses on a monthly basis and, if the APA amount exceeds that of the monthly expenses, CBH reserves the right to recoup some portion of the APA funds.

Click here to read the full Notice.

CBH Notice, October 29, 2020: Remaining COVID-19 Payment Dates

CBH has released Provider Notice: Remaining COVID-19 Payment Dates.

Per the Notice, the remaining COVID-19 APA funds will be distributed on or around:

• Monday, November 30th, 2020
• Monday, December 28th, 2020

Click here to read the full Notice.

CBH Provider Bulletin 20-22: Residential Treatment Facility Admission Enhancement

CBH has revised Provider Bulletin 20-22: Residential Treatment Facility Admission Enhancement as of October 26, 2020.

CBH will be providing child and adolescent RTFs with a rate enhancement to offset some of the additional costs associated with new admissions, especially during these unprecedented times of COVID-19. For all members with admission dates between November 1, 2020 and December 31, 2020, CBH will be reimbursing child and adolescent RFT providers an additional $100 per diem for the member’s first 60 days of admission.

Click here to read the full Bulletin.

Updated OMHSAS PHE Suspended Regulations Memo and Chart

As of October 22, 2020, OMHSAS has updated the PHE Suspended Regulations Memorandum and Chart, which was originally issued on August 14, 2020, to inform BH-MCOs, County Mental Health/Intellectual Disability Offices and behavioral health providers that specified regulatory provisions in 55 Pa. Code Chapters 1151, 1153, 1155, 1223, 5100, 5200, 5210, 5221, 5230, 5310, 5320 and 5240 have been temporarily suspended during the COVID-19 disaster emergency declaration period.

The updated memo removes the requirement to obtain signatures within 60 days after the end of the disaster emergency declaration period. Requirements for obtaining verbal consent and documentation of the verbal consent remain and must be included in the medical record for every occurrence of a new and updated treatment plan. Providers are strongly encouraged to obtain signatures electronically when possible.

Click here to read the updated memo.

Click here to view the updated chart.

September 2020

CBH Notice: Updated September 2020 Payment Date for COVID APA

This Notice is to advise in-network providers that the payment disbursement of the COVID-19 Alternative Payment Arrangement (APA) will be received by Wednesday, September 30, 2020.

Read the full Notice here.

CBH Notice: September 2020 Payment Date for COVID APA

This Notice is to advise in-network providers that the payment disbursement of the COVID- 19 Alternative Payment Arrangement (APA) will take place on Tuesday, September 29, 2020.

Read the full Notice here.

PDPH Health Update Regarding Criteria to Discontinue Isolation or Quarantine for Persons Exposed to or with Confirmed/Suspected COVID-19

The Philadelphia Department of Public Health (PDPH) has just released a health update regarding updated criteria to discontinue isolation or quarantine for persons exposed to or with confirmed/suspected COVID-19 infection.

Click here to view the document. For all the latest documentation from the PDPH, visit the Health Information Portal.

To report a disease or condition to the PDPH, call 215-685-6748 during business hours (8:30 a.m. to 5:00 p.m., Monday-Friday). If the disease or condition requires immediate notification and it is after normal business hours, call 215-686-4514 and ask to speak with the contact for the Division of Disease Control.

To update your contact information for the Health Alert Network or to register to receive health alerts and newsletters from PDPH, complete a registration form here.

CBH Notice: Compliance Auditing

CBH Compliance will resume auditing activities, on a limited basis, beginning Monday, September 21, 2020.

Read the full Notice here.

Gov. Wolf Signs Second Renewal of COVID-19 Disaster Declaration for State Response and Recovery

Governor Tom Wolf signed a second renewal of his 90-day disaster declaration for the COVID-19 pandemic yesterday. He originally signed it March 6 following the announcement of the first two presumptive positive cases of the virus in the commonwealth.

Read the full press release here.

August 2020

CBH Provider Bulletin 20-17: Return to Fee-for-Service Funding Approach from the COVID-19 APA

CBH released a Bulletin regarding the return to fee-for-service funding approach from the COVID-19 APA. Read the full Bulletin here.

Digital Learning Access Centers

Access Centers provide Philadelphia’s most vulnerable students with a safe place for digital learning when caregivers work outside the home and have no childcare supports. The City has released information about eligibility for these centers, how to register, and how they work.

Read more here.

OMHSAS Guidance on Masks, Screening, and Handwashing

OMHSAS has provided guidance on face-coverings, screening protocols, and handwashing procedures for all OMHSAS providers during the COVID-19 pandemic.

Read the memorandum here.

CBH Notice: COVID-19 Alternative Payment Arrangement (APA) Dates

CBH has issued a Notice regarding APA dates. Read the full Notice here.

OMHSAS Memorandum: COVID-19 Public Health Emergency Suspended Regulations

OMHSAS is temporarily suspending some regulatory requires for the following:

• Inpatient Psychiatric Services
• Outpatient Psychiatric Services
• Intensive Behavioral Health Services
• Outpatient Drug and Alcohol Services
• Mental Health Procedures
• Partial Hospitalization
• Intensive Case Management
• Psychiatric Rehabilitation Services
• Community Residential Rehabilitation Services
• Long-Term Structured Residences

Please see the following documents for more information:

• August 14, 2020 OMHSAS Memorandum
• OMHSAS COVID-19 Public Health Emergency Suspended Regulations List

Medical Assistance Benefits for Beneficiaries Turning 21 During the COVID-19 Emergency Declaration

The Pennsylvania Department of Human Services (DHS) has released “Provider Quick Tips 251,” which contains information about Medical Assistance (MA) beneficiary coverage during the COVID-19 emergency declaration.

Per the Families First Coronavirus Response Act, MA beneficiaries turning 21 on or after March 18, 2020, continue to be eligible for the same MA coverage provided to MA beneficiaries under 21 years of age until the end of the month in which the national public health emergency ends.

Read the full document here.

DHS Reminds Pennsylvanians That No One Is Alone, Help Is Available

On Thursday, August 13, 2020, Department of Human Services (DHS) Secretary Teresa Miller reminded Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency that they do not have to face things alone and that help is available.

In April, DHS launched the Support and Referral Helpline, a free resource staffed by skilled and compassionate caseworkers available to counsel Pennsylvanians. The helpline can be reached toll-free, 24/7, at 1-855-284-2494 (TTY: 724-631-5600).

Additional resources include:

• The National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
• The Spanish-language National Suicide Prevention Lifeline: 1-888-628-9454
• The Mental Health Crisis Text Line: Text “PA” to 741-741
• The Attorney General’s Safe2Say program is also still operating 24/7 and can be reached at 1-844-723-2729 or at www.safe2saypa.org

Read the full press release here.

CBH Notice: COVID-19 Provider Meetings

CBH has issued a Notice regarding a hold on weekly Provider meetings. Read the full Notice here.

July 2020

DHS Resuming Annual Inspections

The Department of Human Services (DHS) has announced that it will resume annual inspections of programs licensed under Article IX or X of the Human Services Code, 62 P.S. §§ 901-922, 1001-1088 and 55 Pa. Code Chapter 20. Inspections were originally paused because of the COVID-19 pandemic.

Read the full announcement here.

Helping the Helpers: COVID Frontline Weekly Video Conference Support Groups

Springfield Psychological, in collaboration with the Philadelphia Medical Society, Pennsylvania Psychiatric Leadership Council, Delaware County CISM, Chester County Medical Society, Foundation of Delaware County, and the Coalition for the Commonwealth, is offering four separate and free Zoom Support groups for physicians, nurses, first responders and long term care nursing staff in response to COVID-19.

• For First Responders:
  Wednesdays (7/22, 7/29, 8/5, 8/12)
  7:00 p.m. – 8:15 p.m.
  • Facilitators: Teri Kelly, LCSW and Frank Hadden, LPC
  • Zoom Registration
  • Meeting ID: 818 0051 1076 Password: 122823
• For Long Term Care Staff:
  Wednesdays (7/22, 7/29, 8/5, 8/12)
  7:00 p.m. – 8:15 p.m.
  • Facilitators: Karen Baack, LCSW and Jackie Salmon, LCSW
  • Zoom Registration
  • Meeting ID: 865 4604 3008 Password: 4Uwbbg
• For Nurses:
  Wednesdays (7/22, 7/29, 8/5, 8/12)
  7:00 p.m. – 8:15 p.m.
  • Facilitators: Ellen Decker PsyD, LPC and Lavanya Devdas PhD
  • Zoom Registration
  • After registering, you will receive a confirmation email containing information about joining the meeting.
• For Physicians:
  Thursdays (7/23, 7/30, 8/6, 8/13)
  7:00 p.m. – 8:15 p.m.
  • Facilitators: Ellen Decker PsyD, LPC and Chris Famiglietti LCSW
  • Zoom Registration
  • Meeting ID: 880 5151 8905 Password: 869500

For registration questions, contact Valerie Ferri at Vaferri@pmhcc.org.

Goals:

• To provide free emotional support, encouragement and compassionate self-care strategies to medical providers who are on the “front lines” of this unprecedented crisis.
• To be united in solidarity during this time of global crisis.
• Provide an opportunity for medical providers to explore and share feelings regarding the COVID-19 pandemic.
• Provide strategies that promote Self-Care.
• Cultivate a Supportive & Non-judgmental atmosphere.

Note: This is a support group only and is not intended to provide professional therapy.

2020 Cultural and Linguistic Competency Virtual Symposium

Join the Philadelphia System of Care for the 2020 Cultural and Linguistic Competency Virtual Symposium Together We Are One – Juntos Somos Uno, hosted by the Philadelphia System of Care (PSoC). Remaining virtual sessions include:

COVID-19 Impacts on Minority Mental Health
Wednesday, July 29, 2020
10:00 a.m.
Speaker: Michael Consuelos, MD MBA FAAP

To register in advance, click here.

Hazard Pay Grants for Front-Line Workers in Life-Sustaining Industries

Governor Wolf has announced that Hazard Pay Grants are now available for front-line workers in life-sustaining industries. Please see the following documents:

• Program announcement
• Program information and application
• Program guidelines

COVID-19 Food and Technological Resources

The City has provided a breakdown of benefit availability for lost income, cash assistance, food assistance, and medical assistance. View it here.

If individuals or families you know are struggling to obtain food or technological access, please see the following resources:

• Philadelphia Food Distribution Sites
• Philadelphia School District: Internet Options for Families
• Digital Navigator Helplines for Computer and Internet Access

CBH Notice: COVID-19 Alternative Payment Arrangement (APA) Extension

CBH has issued a Notice regarding an APA extension through September 30, 2020. Read the full Notice here.

Support in the Pandemic Hosted by Allegheny Family Network (AFN)

Thursday, July 16, 2020
2:00 p.m. to 3:30 p.m.

Allegheny Family Network is hosting a virtual support group. On July 16, George Fleming will present on the topic of Support in the Pandemic. This session will take place via Zoom.

For more information and Zoom login credentials, click here to view the flyer.

CBH Notice: COVID-19 Alternative Payment Arrangement (APA)

CBH has issued a Notice regarding APA and claims updates. Read the full Notice here.

June 2020

Applying DOH COVID-19 Testing Guidance to CRR, LTSR, and RTFA Providers

The Pennsylvania Department of Health (DOH) has released new guidance about COVID-19 testing for long-term care facility residents and healthcare personnel in Community Residential Rehabilitation (CRR), Long Term Structured Residence (LTSR), and Residential Treatment Facility for Adults (RTFA); this guidance clarifies earlier guidelines. View the new guidance here. View the previous guidance here.

CBH Notice: CBH Closure: June 19, 2020

CBH administrative offices will be closed on Friday, June 19, 2020.

Please note that departments with 24/7 operations, including CBH Member Services (888-545-2600), the Philadelphia Crisis Line (Mental Health Delegates, 215-685-6440), and the Psychiatric Emergency Services (PES) Line (215-413-7171), will remain open.

To view the full CBH Provider Notice, click here.

Pharmacy Guidance

Pennsylvania’s Department of Human Services issued a Bulletin outlining changes pertaining to pharmacy services for Medical Assistance Beneficiaries related to the COVID-19 Public Health Emergency. Below are the highlights:

• The prior authorization guidelines for Opioid Dependence Treatments have been revised to indicate that prescriptions for Sublocade (once-monthly buprenorphine injection) that do not exceed the quantity limit no longer require prior authorization.
• MA beneficiaries may obtain up to a 90-day supply of prescriptions at the pharmacy.
• MA copayments are suspended for medications for COVID-19 (list is provided in the Bulletin)

To view the full Bulletin, click here. Please direct questions to CBH.PharmacyInitiatives@phila.gov.

HHS Announces Relief Fund Distributions for Safety Net Hospitals, Medicaid, and CHIP Providers

View the full press release here.

Today, the U.S. Department of Health and Human Services (HHS), through the Health Resources and Services Administration (HRSA), is announcing additional distributions from the Provider Relief Fund to eligible Medicaid and Children’s Health Insurance Program (CHIP) providers that participate in state Medicaid and CHIP programs. HHS expects to distribute approximately $15 billion to eligible providers that participate in state Medicaid and CHIP programs and have not received a payment from the Provider Relief Fund General Distribution. HHS is also announcing the distribution of $10 billion in Provider Relief Funds to safety net hospitals that serve our most vulnerable citizens. The safety net distribution will occur this week.

CBH Non-Operational Pharmacy Guidance

CBH has learned that several pharmacies were rendered non-operational due to citywide civil unrest in recent weeks and has issued guidance to assist prescribers in order to ensure continued access to medications for CBH members.

To view the full document, click here.

CBH Notice: Continuing Telehealth Extension

CBH has issued a Notice regarding continuing telehealth extension. Read the full Notice here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the week of May 18, 2020. To view the new answers, click here.

PEAL Center COVID-19 Resources

In response to COVID-19, PEAL is prioritizing health and safety while working to continue to provide information, training and guidance to the families and youth they serve, by working remotely and avoiding face-to-face interactions.

To view their full resource page, including webinar series and summer youth activities, click here.

CBH Provider Telehealth Survey

CBH is gathering data from network providers regarding telehealth implementation in the wake of OMHSAS and DDAP memoranda, from the week of March 15, 2020, allowing for broad adoption of telehealth during the COVID-19 pandemic. This will allow CBH to understand the experiences of its network providers in more detail, as the state considers how broadly to continue allowing use of telehealth.

Take the survey here.

May 2020

DHS Updated Guidance on Licensing

On March 30, 2020 the Pennsylvania Department of Human Services (DHS) issued guidance for entities licensed by the following DHS program offices: Office of Developmental Programs (ODP), Office of Children, Youth and Families (OCYF), Office of Child Development and Early Learning (OCDEL), Office of Mental Health and Substance Abuse Services (OMHSAS) and Office of Long-Term Living/Bureau of Human Service Licensing (BHSL). That guidance indicated DHS had suspended annual renewal inspections due to the COVID-19 pandemic.

Beginning May 28, 2020, DHS will resume annual inspections in alignment with the Governor’s plan to re-open parts of the state.

To read the complete guidance, click here.

Webinar: PriCARE for Parents

Wednesday, June 24, 2020
PriCARE for Parents
1:30 p.m. to 3:00 p.m.

Has parenting been a struggle during COVID-19? Is your little one showing difficult or challenging behaviors during the COVID-19 pandemic? Learn how you can use play to enhance your parent-child relationship and improve your child’s behavior.

Primary Child-Adult Relationship Enhancement (PriCARE) is a training program for caregivers of children between the ages of 2-7, that teaches parents how to harness the power of play and positive parenting to shape their child’s behaviors. Join us for an introductory webinar on PriCARE, followed by a three-part parent training series, focused on offering specific skills to address these parenting challenges during COVID-19 and beyond.

Attendees that attend the June 24 webinar will qualify for a follow-up parenting skills series with three additional webinars, which will take place on July 15, July 22 and July 29.

To register for the June 24 webinar, click here. For more information, email epic_dbhids@phila.gov.

CBH Provider Telehealth Survey

CBH is gathering data from network providers regarding telehealth implementation in the wake of OMHSAS and DDAP memoranda, from the week of March 15, 2020, allowing for broad adoption of telehealth during the COVID-19 pandemic. This will allow CBH to understand the experiences of its network providers in more detail, as the state considers how broadly to continue allowing use of telehealth.

To take the survey, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated FAQ with answers for questions asked during provider calls from the week of May 11, 2020. New answers can be found here in the “Week of May 11, 2020” section of the combined FAQ.

MHOP Learning Collaborative Zoom Meeting

Telehealth from the Outpatient Perspective
Tuesday, June 2, 2020
10:30 a.m. to 12:30 p.m.

CBH Provider Training and Development and the MHOP Learning Collaborative Champions present “Telehealth from the Outpatient Perspective.” Presentations and discussions will focus on the impact of telehealth on children and adult services in the outpatient arena. Following the presentations, there will be discussion about outpatient collaboratives can advocate for the continuation of telehealth beyond COVID-19 in response to a request from OMHSAS.

To register, click here.

If you have any questions or concerns, contact Angela Davis-Stokes, Manger of Provider Training and Development, at angela.davis-stokes@phila.gov.

Clinical Workshop: Supporting Autistic People Experiencing Suicidal Thoughts and Behaviors

Wednesday, June 3, 2020
9:00 a.m. to 1:00 p.m.

The Evidence-Based Practice and Innovation Center (EPIC) is offering a workshop focusing on practical strategies for addressing suicide risk in adolescents and adults on the autism spectrum. Topics will include a crisis support toolkit; strategies for the assessment, prevention, and treatment of suicidal thoughts and behavior in people on the autism spectrum; and everyday coping strategies during the COVID-19 pandemic.

To read more and register, click here.

PEAL Center Q&A About Special Education and Healthcare During COVID-19 School Closures

On Thursday, June 11, 2020, the PEAL Center will be hosting a Q&A about special education and healthcare during the school closures in response the COVID-19 pandemic.

To submit questions, click here by May 29, 2020. To register, click here. To view the full flyer, click here.

Universal Testing in Long-Term Care Facilities During COVID-19 FAQ

The Pennsylvania Department of Health has released a frequently asked questions (FAQ) document about universal COVID-19 testing in long-term care facilities. To view the full document, click here.

Mental Health Awareness Month During the COVID-19 Pandemic

May is Mental Health Awareness month, and, due to the ongoing COVID-19 pandemic, talking about mental health, substance use disorders, and wellness is more important than ever. Kristen Houser, Deputy Secretary of the Office of Mental Health and Substance Abuse Services (OMHSAS), has recorded a short video to help promote Mental Health Awareness in Pennsylvania. To view the video, click here.

DDAP Substance Use Disorder Survey

The Pennsylvania Department of Drug and Alcohol Programs (DDAP) and the non-profit public health organization Vital Strategies are conducting a survey to understand attitudes and practices related to Pennsylvania’s substance use confidentiality statutes and regulations.

The online survey will be open to the public until August 31, 2020. To take the survey, click here. You can find more information about this project, as well as information on current SUD Confidentiality Requirements, on the DDAP website.

DDAP ASAM Webinars

The Department of Drug and Alcohol Programs (DDAP) is continuing its work of aligning service delivery with The ASAM Criteria, 2013. This year, DDAP will host a series of live webinars that will describe updated expectations for services at each Level of Care (LoC). During this process, stakeholders will have an opportunity to ask questions and provide comment via email which will be answered at a later date.

To view a webinar schedule along with information on how to attend and submit questions, click here. All other information and materials will be posted on the dedicated ASAM portion of DDAP’s website.

You can submit questions on this process to RA-DAASAM@pa.gov.

DBHIDS Seeking Individuals with Lived Experience for COVID-19 Response

DBHIDS needs individuals with various lived experiences to assist with their efforts in response to COVID-19. They are looking for those with lived experiences including, but not limited to, mental health, substance use challenges, homelessness, and COVID-19 recovery.

Participants will receive a monetary stipend consistent with the level of expertise needed for the identified project. Individuals who hold peer certifications are strongly encouraged to participate. Opportunities to participate will include remote engagement (i.e. telephonic support) as well as in-person activities.

Individuals interested in participating should contact Renee Frink-Boyd at renee.frink-boyd@phila.gov or at 215-964-3901.

Clinical Workshop: Supporting Autistic People Experiencing Suicidal Thoughts and Behaviors

Wednesday, June 3, 2020
9:00 a.m. to 1:00 p.m.

The Evidence-Based Practice and Innovation Center (EPIC) is offering a workshop focusing on practical strategies for addressing suicide risk in adolescents and adults on the autism spectrum. Topics will include a crisis support toolkit; strategies for the assessment, prevention, and treatment of suicidal thoughts and behavior in people on the autism spectrum; and everyday coping strategies during the COVID-19 pandemic.

To read more and register, click here.

Supporting the Emotional Health of the Behavioral Health Workforce During COVID-19

The Office of Mental Health and Substance Abuse Services (OMHSAS) has released a list of resources and guidance for the supporting the emotional health of behavioral health care workers during the current pandemic. To view the full document, click here. To view an introductory video, click here.

Philadelphia Quarantine Site in Need of Donations

The Philadelphia quarantine site at the Holiday Inn Express is in need of clothing donations. This will help provide clothing (i.e. underwear, t-shirts, socks, sweatpants) for less fortunate guests upon their release.

Please follow these protocols to ensure there will be no impediments to the day-to-day operations of the site:

• Drop donations off at the garage entrance in the rear of the hotel on Samson Street between 13th Street and Juniper Street
• Clothing donations will only be accepted Monday through Friday from 8:00 a.m. to 4:00 p.m.

If you have any questions, please call 267-765-2862. The quarantine site also has an Amazon wishlist; purchased items will be sent directly to those in need. To get started, click here.

CBH Provider Bulletin 20-09 REVISION: Temporary Suspension of Utilization Review

CBH has updated its April 13, 2020 Bulletin regarding temporary suspension of utilization review. Refer to CBH Bulletin 20-09: Temporary Suspension of Utilization Review (REVISED May 18, 2020).

PA Act 18 of 2020 Provides Extensions on Fingerprint-Based Background Checks

On May 8, 2020, Governor Tom Wolf signed Act 18 of 2020 into law, which provides additional time for school employees to renew their FBI fingerprint-based background checks due to the pandemic. Act 18 does not apply to new hires in schools.

Under Act 18, employees of public, private, and nonpublic schools, as well as independent contractors and their employees who work with schools, have until December 31, 2020 to renew their FBI fingerprint-based background checks at an approved IdentoGO location.

• PA Department of Education (DOE) FAQ about Act 18 of 2020
• PA Department of Human Services (DHS) FAQ about FBI Criminal History Background Checks

Virtual Mental Health Awareness Week 2020

The Pennsylvania Department of Human Services (DHS), Office of Mental Health and Substance Abuse Services (OMHSAS), PA Care Partnership, and Youth MOVE PA, have kicked off Virtual Mental Health Awareness Week 2020.

Their celebration for the recovery and resiliency of mental health will be held this week, starting today, May 18, 2020. For full details on the events, visit www.mha2020.org.

Offerings include various training opportunities related to mental health and Systems of Care, speakers on mental health, and a number of resources to use and share.

DBHIDS Guidance on Maximizing Community-Based Services for Addiction Treatment During COVID-19

As part of the City of Philadelphia’s ongoing response to the COVID-19 Crisis, the Department of Behavioral Health and Intellectual disability Services (DBHIDS) continues to adapt operations to ensure that Philadelphians can access the highest quality behavioral health services available safely and effectively.

To view their full guidance document, click here.

CBH Provider Bulletin 20-07 UPDATE: Third-Party Liability (TPL) and Place of Service for Services Delivered via Telehealth Platforms

CBH has updated its March 30, 2020 Bulletin regarding TPL and telehealth places of service. Refer to CBH Bulletin 20-07: Third-Party Liability (TPL) and Place of Service for Services Delivered via Telehealth Platforms (updated May 15, 2020).

Wolf Administration Reminds Pennsylvanians Struggling with Mental Health, Substance Use Disorder that Help is Available

The Pennsylvania Department of Human Services (DHS) Secretary Teresa Miller and Department of Drug and Alcohol Programs (DDAP) Secretary Jennifer Smith would like to remind Pennsylvanians that help is available to those who are struggling with mental health or substance use disorder issues. May is Mental Health Awareness Month, which seeks to raise awareness and understanding of mental health and substance use disorder; it also seeks to fight the stigma around mental illness and substance use disorder so that people know that they are never alone and that help is available.

To view the full press release and find a list of resources, click here.

CBH Provider Training Webinar

CBH Provider Training and Development is hosting a webinar for supervisory staff:

Keys to Effective Clinical Supervision
Friday May 29, 2020
10:00 a.m. to 12:00 p.m.

The webinar is open to any individual providing supervision in the CBH Provider Network who is looking to improve their skills in providing effective clinical supervision.

For more information and to register, click here.

New Emergency Assistance Program

The State is offering a new Emergency Assistance Program (EAP) for:

• Pregnant women or families with children
• Who were working as of March 11, 2020
• And lost more than 50% of their income due to COVID-19
• With savings of less than $1,000
• Whose income is below 150% of the federal poverty level.

This program is time-limited. Apply now at compass.state.pa.us or call BenePhilly at 833-373-5868; make sure to request or click on the EAP.

To view the flyer, click here.

MATP Guidance for COVID-19

The Pennsylvania Department of Human Services (DHS) has released guidance for Medical Assistance Transportation Programs (MATPs) under the current Disaster Emergency.

To view the full guidance, click here.

CBH Notice: Alternative Payment Arrangement (APA) and Claims Updates

CBH has issued a Notice regarding APA and claims updates. Read the full Notice here.

Recent OMHSAS Announcements

On Tuesday, May 5, 2020, the Office of Mental Health and Substance Abuse Services (OMHSAS) issued several announcements including two memos and a Bulletin. The memos include updated information on telehealth guidelines related to COVID-19 and an updated COVID-19 FAQ, while Bulletin OMHSAS-20-03 provides instructions for the delivery of BHRS or IBHS through telehealth during the COVID-19 disaster emergency declaration period.

Use the following links to read each document in full:

• OMHSAS Bulletin: Instructions and Guidelines for the Delivery of BHRS and IBHS Through Telehealth
• OMHSAS Memo: COVID-19 FAQ Supplement 1
• OMHSAS Memo: Telehealth Guidelines Related to COVID-19 (Updated)

PA DHS Stakeholder Webinar Updates

The Pennsylvania Department of Human Services (DHS) hosts a stakeholder webinar to address the questions and concerns of stakeholders as well as provide guidance, actions, and responses to questions submitted each week as part of its COVID-19 weekly communications. To view yesterday’s update, click here.

CBH Notice: Compliance Reminders

CBH has issued a Notice containing Compliance reminders of significant changes to certain state and federal rules and regulations as a result of Pennsylvania’s COVID-19 Emergency Declaration. Read the full Notice here.

CBH Provider Weekly Learning Laboratory Survey

As part of our Wednesday weekly calls, CBH would like to have providers present on the impact COVID-19 has had on your agency, staff and individuals we serve. We are looking for suggestions on possible topic areas, as well as providers interested in presenting for 15-20 minutes.

To complete the survey, click here.

Infant–Toddler Early Intervention During COVID-19

Early Interventions is a free, voluntary program that can help families who have concerns about a child’s development, learning, and behavior.

Tele-intervention services are now available for infants through toddlers. Services can be provided by phone or video.
To get started, email Birthto3EI@phila.gov or call 215-685-4646. After a referral is made, a virtual Multidisciplinary Evaluation (MDE) will take place. If found eligible for services, the family will be part of a team that develops an individualized family service plan.

Read more about DBHIDS’ Early Intervention programs here.

CBH Spaces Unavailable for Meetings

Scheduling for CBH meeting rooms at 801 Market Street has been suspended until further notice. Due to COVID-19, all CBH meetings (public and internal) will be converted to a virtual setting.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the week of April 27, 2020. To view the new answers, click here.

CBH Notice: Provider Personnel Roster Due Date

CBH has changed the due date for provider staff rosters to May 29, 2020, in light of the COVID-19 pandemic. Read the full Notice here.

Wolf Administration Releases Guidance on Emergency Housing, Quarantine Sheltering, Resources for People Experiencing Homelessness

On May 1, 2020, the Wolf Administration outlined housing policies and recommendations in response to the COVID-19 pandemic and mitigation efforts. The departments of Human Services (DHS) and Community and Economic Development (DCED), the Pennsylvania Housing Finance Agency (PHFA), and other state agencies have collaborated to issue recommendations to stem foreclosures, evictions, and utility shut-offs as well as serve the needs of those experiencing homelessness during the COVID-19 emergency.

Read the full press release here.

April 2020

PA DHS Stakeholder Webinar Updates

The Pennsylvania Department of Human Services (DHS) hosts a stakeholder webinar to address the questions and concerns of stakeholders as well as provide guidance, actions, and responses to questions submitted each week as part of its COVID-19 weekly communications. To view the latest document, click here.

CBH Notice: Notice Regarding May 2020 Compliance Audits

CBH has issued a Provider Notice regarding Compliance audits. As a result of the ongoing COVID-19-related state Emergency Declaration, CBH Compliance is extending the suspension of typical auditing activities through May 31, 2020.

To view the full Notice, click here.

OMHSAS Stakeholder Webinar

The Pennsylvania Department of Human Services Office of Mental Health and Substance Abuse Services (OMHSAS) will be holding a stakeholder webinar this Thursday, April 30, 2020 from 11:00 a.m. to 11:30 a.m. The meeting will provide updates on the work OMHSAS has been doing during the ongoing COVID-19 pandemic.

To register, click here.

PA COVID-19 PPE and Supplies Business-2-Business (B2B) Interchange Directory

Company and product information provided in the PA COVID-19 PPE and Supplies B2B Directory were gathered in good faith as a means of connecting Pennsylvania businesses and organizations that are seeking various PPE and other related items to combat the COVID-19 crisis. The information made available is from those entities who voluntarily contacted the commonwealth through the Manufacturing Call to Action Portal or the Pennsylvania Critical Medical Supplies Procurement Portal.

Click here for additional information about the directory.

CBH Telehealth 101 Training Webinars

CBH Compliance and Provider Training and Development Departments are hosting two upcoming “Telehealth 101: Just the Basics” webinars for the CBH Provider Network:

Thursday, April 30, 2020
11:00 a.m. to 12:00 p.m.
For All Community-Based Levels of Care
Registration for this session is full.

Friday, May 1, 2020
11:00 a.m. to 12:00 p.m.
For All Bed-Based Levels of Care
To register, click here.

CORA Family Resource Line

CORA Services has created a special resource line too meet needs that have arisen during the COVID-19 crisis. All members of the community will have free, direct access to CORA’s counselors, social workers, and educators.

Call 215-342-7660 to speak with CORA employees live. For more information, click here.

CBH Telehealth 101 Training Webinars

CBH Compliance and Provider Training and Development Departments are hosting two upcoming “Telehealth 101: Just the Basics” webinars for the CBH Provider Network:

Thursday, April 30, 2020
11:00 a.m. to 12:00 p.m.
For All Community-Based Levels of Care
To register, click here.

Friday, May 1, 2020
11:00 a.m. to 12:00 p.m.
For All Bed-Based Levels of Care
To register, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the weeks of April 13 and April 20, 2020. New answers can be found here.

Community Resource Connects

Community Resource Connects, maintained through the Aunt Bertha social care network, was launched to assist with finding community services to support families, such as help with food, utilities, transportation, and more. To visit the site, click here.

DBHIDS Learning Hub Now Open to Providers

CBH network provider agencies who are also contracted with DBHIDS are now able to access the DBHIDS Learning Hub. The Learning Hub offers a variety of online courses about work life and behavioral health, including several about COVID-19:

• COVID-19: Considerations for Alcohol Dependence and Withdrawal
• COVID-19: Strategies for Coping and Engaging in Self-Care
• SUD Services in the Days of Pandemic
• Supporting Children During COVID-19

Please note that the site can only be successfully navigated with Google Chrome or Firefox browsers.

DBHIDS would also like to remind CBH staff that they do not need to create new Learning Hub accounts, as accounts are automatically created for all DBHIDS staff.

Read more about provider staff registration here.

PDPH Health Advisory: Recommendations on Duration of Isolation or Quarantine

Yesterday, the Philadelphia Department of Public Health (PDPH) released a health advisory containing recommendations on the duration of isolation or quarantine for COVID-19. View the full document here.

For the latest health-related information aimed at Philadelphia-area healthcare professionals, visit the PDPH Health Information Portal.