CBH wants to make sure that you can get the right help for your mental health and substance use needs. You can receive treatment from individual therapists, group practices, or agencies that are part of our provider network. We will help you find a provider who lives near you and offers the services you need.
Choosing or Changing Your Provider
You can choose the providers you see.
- If you are starting a new service, changing the care you get, or want to change a provider for any reason, CBH Member Services will help you choose your new provider.
- If you are a new member of CBH and you are currently getting services, you may need to start getting your services from a provider in our network. If your current provider is enrolled in the Pennsylvania Medical Assistance Program but not in CBH’s network, you can continue to get your services from your current provider for up to 60 days. CBH will pay your provider for these services. If your current provider is not enrolled in the Pennsylvania Medical Assistance Program, CBH will not pay for services you receive from your provider. If you need help finding a provider in CBH’s Network, contact CBH Member Services.
- There may be times when a provider leaves CBH’s Network. For example, a provider could close or move. When a provider you are receiving services from leaves CBH’s Network, you will be notified. If the provider is enrolled in the Pennsylvania Medical Assistance Program, you can continue to get your services from the provider for up to 60 days. You will also need to choose a new provider.
- You have the right to get treatment from a provider of your choice. The provider must be in-network with CBH. If you are currently in treatment and want a new provider, you can select a new provider at any time. Before you consider finding a new provider, if you are comfortable, please talk to your current provider about your concerns. Your current provider may be able to help you with your concerns.
- If you still want to see a new provider and would like help finding one, please contact CBH Member Services. Once you have an appointment scheduled with a new provider, please cancel your appointments with your old provider. Your current provider can help you transfer your medical records to the new provider. This cannot be done without your permission. Contact your provider for information on their medical records policy.
Making an Appointment with Your Provider
You may contact the provider directly to set up an intake appointment. The provider will work with you to decide the kind of treatment that best meets your needs. You can access many outpatient services without prior approval from CBH. If it is medically necessary, your provider may suggest a service that requires prior authorization from CBH. If you need prior authorization, your provider will make the request to CBH.
If you need help making an appointment with a provider, you can contact CBH Member Services. Our staff will help you with your request.
If you are in a life-threatening emergency situation, please call 911 or go to your local emergency room.
If you need special help getting transportation to a mental health or substance use appointment or program, please tell your counselor, contact ModivCare, or call the Pennsylvania Medicaid contact at 877-835-7412 for transportation assistance.
CBH providers must provide services within 1 hour for emergencies, within 24 hours for urgent situations, and within seven days for routine appointments and specialty referrals. Emergencies are situations that are so severe that a reasonable person with no medical training would believe that there is an immediate risk to a person’s life or long-term health. An urgent condition is an illness or condition which if not treated within 24 hours could rapidly become a crisis or emergency.
For your first visit:
- You will need to bring an up-to-date state ID and insurance card.
- Be prepared to share information about any medical and/or behavioral conditions you may have. It is ok to ask why you are being asked certain questions and how your information will be used.
- Bring a list of current and past medications.
- Plan to arrive 15-20 minutes early. Check with your provider about lateness policies. Some providers may not be able to see you if you are late.
- If you have to cancel your appointment, please give your provider at least 24 hours notice.
- If you missed your appointment, call your provider as soon as possible to reschedule.
After Hours Care
You can contact CBH Member Services for behavioral health problems 24 hours a day, seven days a week.