Effective immediately, and until further notice, CBH’s administrative offices will not receive visitors. Members seeking services please contact Member Services at 888-545-2600. Providers should contact their Provider Relations Representative.

To receive text alerts from the City of Philadelphia regarding the COVID-19 coronavirus, text COVIDPHL to 888-777 or visit www.phila.gov/COVID-19.

 

Daily CBH Updates for Providers:

September 8, 2020

PDPH Health Update Regarding Criteria to Discontinue Isolation or Quarantine for Persons Exposed to or with Confirmed/Suspected COVID-19

The Philadelphia Department of Public Health (PDPH) has just released a health update regarding updated criteria to discontinue isolation or quarantine for persons exposed to or with confirmed/suspected COVID-19 infection.

Click here to view the document. For all the latest documentation from the PDPH, visit the Health Information Portal.

To report a disease or condition to the PDPH, call 215-685-6748 during business hours (8:30 a.m. to 5:00 p.m., Monday-Friday). If the disease or condition requires immediate notification and it is after normal business hours, call 215-686-4514 and ask to speak with the contact for the Division of Disease Control.

To update your contact information for the Health Alert Network or to register to receive health alerts and newsletters from PDPH, complete a registration form here.

September 4, 2020

CBH Notice: Compliance Auditing

CBH Compliance will resume auditing activities, on a limited basis, beginning Monday, September 21, 2020.

Read the full Notice here.

September 1, 2020

Gov. Wolf Signs Second Renewal of COVID-19 Disaster Declaration for State Response and Recovery

Governor Tom Wolf signed a second renewal of his 90-day disaster declaration for the COVID-19 pandemic yesterday. He originally signed it March 6 following the announcement of the first two presumptive positive cases of the virus in the commonwealth.

Read the full press release here.

CBH Provider Bulletin 20-17: Return to Fee-for-Service Funding Approach from the COVID-19 APA

CBH released a Bulletin regarding the return to fee-for-service funding approach from the COVID-19 APA. Read the full Bulletin here.

Digital Learning Access Centers

Access Centers provide Philadelphia's most vulnerable students with a safe place for digital learning when caregivers work outside the home and have no childcare supports. The City has released information about eligibility for these centers, how to register, and how they work.

Read more here.

OMHSAS Guidance on Masks, Screening, and Handwashing

OMHSAS has provided guidance on face-coverings, screening protocols, and handwashing procedures for all OMHSAS providers during the COVID-19 pandemic.

Read the memorandum here.

CBH Notice: COVID-19 Alternative Payment Arrangement (APA) Dates

CBH has issued a Notice regarding APA dates. Read the full Notice here.

OMHSAS Memorandum: COVID-19 Public Health Emergency Suspended Regulations

OMHSAS is temporarily suspending some regulatory requires for the following:

  • Inpatient Psychiatric Services
  • Outpatient Psychiatric Services
  • Intensive Behavioral Health Services
  • Outpatient Drug and Alcohol Services
  • Mental Health Procedures
  • Partial Hospitalization
  • Intensive Case Management
  • Psychiatric Rehabilitation Services
  • Community Residential Rehabilitation Services
  • Long-Term Structured Residences

Please see the following documents for more information:

Medical Assistance Benefits for Beneficiaries Turning 21 During the COVID-19 Emergency Declaration

The Pennsylvania Department of Human Services (DHS) has released "Provider Quick Tips 251," which contains information about Medical Assistance (MA) beneficiary coverage during the COVID-19 emergency declaration.

Per the Families First Coronavirus Response Act, MA beneficiaries turning 21 on or after March 18, 2020, continue to be eligible for the same MA coverage provided to MA beneficiaries under 21 years of age until the end of the month in which the national public health emergency ends.

Read the full document here.

DHS Reminds Pennsylvanians That No One Is Alone, Help Is Available

On Thursday, August 13, 2020, Department of Human Services (DHS) Secretary Teresa Miller reminded Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency that they do not have to face things alone and that help is available.

In April, DHS launched the Support and Referral Helpline, a free resource staffed by skilled and compassionate caseworkers available to counsel Pennsylvanians. The helpline can be reached toll-free, 24/7, at 1-855-284-2494 (TTY: 724-631-5600).

Additional resources include:

  • The National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • The Spanish-language National Suicide Prevention Lifeline: 1-888-628-9454
  • The Mental Health Crisis Text Line: Text “PA” to 741-741
  • The Attorney General’s Safe2Say program is also still operating 24/7 and can be reached at 1-844-723-2729 or at www.safe2saypa.org

Read the full press release here.

CBH Notice: COVID-19 Provider Meetings

CBH has issued a Notice regarding a hold on weekly Provider meetings. Read the full Notice here.

DHS Resuming Annual Inspections

The Department of Human Services (DHS) has announced that it will resume annual inspections of programs licensed under Article IX or X of the Human Services Code, 62 P.S. §§ 901-922, 1001-1088 and 55 Pa. Code Chapter 20. Inspections were originally paused because of the COVID-19 pandemic.

Read the full announcement here.

Helping the Helpers: COVID Frontline Weekly Video Conference Support Groups

Springfield Psychological, in collaboration with the Philadelphia Medical Society, Pennsylvania Psychiatric Leadership Council, Delaware County CISM, Chester County Medical Society, Foundation of Delaware County, and the Coalition for the Commonwealth, is offering four separate and free Zoom Support groups for physicians, nurses, first responders and long term care nursing staff in response to COVID-19.

  • For First Responders:
    Wednesdays (7/22, 7/29, 8/5, 8/12)
    7:00 p.m. – 8:15 p.m.
    • Facilitators: Teri Kelly, LCSW and Frank Hadden, LPC
    • Zoom Registration
    • Meeting ID: 818 0051 1076 Password: 122823
  • For Long Term Care Staff:
    Wednesdays (7/22, 7/29, 8/5, 8/12)
    7:00 p.m. – 8:15 p.m.
    • Facilitators: Karen Baack, LCSW and Jackie Salmon, LCSW
    • Zoom Registration
    • Meeting ID: 865 4604 3008 Password: 4Uwbbg
  • For Nurses:
    Wednesdays (7/22, 7/29, 8/5, 8/12)
    7:00 p.m. – 8:15 p.m.
    • Facilitators: Ellen Decker PsyD, LPC and Lavanya Devdas PhD
    • Zoom Registration
    • After registering, you will receive a confirmation email containing information about joining the meeting.
  • For Physicians:
    Thursdays (7/23, 7/30, 8/6, 8/13)
    7:00 p.m. – 8:15 p.m.
    • Facilitators: Ellen Decker PsyD, LPC and Chris Famiglietti LCSW
    • Zoom Registration
    • Meeting ID: 880 5151 8905 Password: 869500

For registration questions, contact Valerie Ferri at Vaferri@pmhcc.org.

Goals:

  • To provide free emotional support, encouragement and compassionate self-care strategies to medical providers who are on the “front lines” of this unprecedented crisis.
  • To be united in solidarity during this time of global crisis.
  • Provide an opportunity for medical providers to explore and share feelings regarding the COVID-19 pandemic.
  • Provide strategies that promote Self-Care.
  • Cultivate a Supportive & Non-judgmental atmosphere.

Note: This is a support group only and is not intended to provide professional therapy.

2020 Cultural and Linguistic Competency Virtual Symposium

Join the Philadelphia System of Care for the 2020 Cultural and Linguistic Competency Virtual Symposium Together We Are One – Juntos Somos Uno, hosted by the Philadelphia System of Care (PSoC). Remaining virtual sessions include:

COVID-19 Impacts on Minority Mental Health
Wednesday, July 29, 2020
10:00 a.m.
Speaker: Michael Consuelos, MD MBA FAAP

To register in advance, click here.

Hazard Pay Grants for Front-Line Workers in Life-Sustaining Industries

Governor Wolf has announced that Hazard Pay Grants are now available for front-line workers in life-sustaining industries. Please see the following documents:

COVID-19 Food and Technological Resources

The City has provided a breakdown of benefit availability for lost income, cash assistance, food assistance, and medical assistance. View it here.

If individuals or families you know are struggling to obtain food or technological access, please see the following resources:

CBH Notice: COVID-19 Alternative Payment Arrangement (APA) Extension

CBH has issued a Notice regarding an APA extension through September 30, 2020. Read the full Notice here.

Support in the Pandemic Hosted by Allegheny Family Network (AFN)

Thursday, July 16, 2020
2:00 p.m. to 3:30 p.m.

Allegheny Family Network is hosting a virtual support group. On July 16, George Fleming will present on the topic of Support in the Pandemic. This session will take place via Zoom.

For more information and Zoom login credentials, click here to view the flyer.

CBH Notice: COVID-19 Alternative Payment Arrangement (APA)

CBH has issued a Notice regarding APA and claims updates. Read the full Notice here.

Applying DOH COVID-19 Testing Guidance to CRR, LTSR, and RTFA Providers

The Pennsylvania Department of Health (DOH) has released new guidance about COVID-19 testing for long-term care facility residents and healthcare personnel in Community Residential Rehabilitation (CRR), Long Term Structured Residence (LTSR), and Residential Treatment Facility for Adults (RTFA); this guidance clarifies earlier guidelines. View the new guidance here. View the previous guidance here.

CBH Notice: CBH Closure: June 19, 2020

CBH administrative offices will be closed on Friday, June 19, 2020.

Please note that departments with 24/7 operations, including CBH Member Services (888-545-2600), the Philadelphia Crisis Line (Mental Health Delegates, 215-685-6440), and the Psychiatric Emergency Services (PES) Line (215-413-7171), will remain open.

To view the full CBH Provider Notice, click here.

Pharmacy Guidance

Pennsylvania's Department of Human Services issued a Bulletin outlining changes pertaining to pharmacy services for Medical Assistance Beneficiaries related to the COVID-19 Public Health Emergency. Below are the highlights:

  • The prior authorization guidelines for Opioid Dependence Treatments have been revised to indicate that prescriptions for Sublocade (once-monthly buprenorphine injection) that do not exceed the quantity limit no longer require prior authorization.
  • MA beneficiaries may obtain up to a 90-day supply of prescriptions at the pharmacy.
  • MA copayments are suspended for medications for COVID-19 (list is provided in the Bulletin)

To view the full Bulletin, click here. Please direct questions to CBH.PharmacyInitiatives@phila.gov.

HHS Announces Relief Fund Distributions for Safety Net Hospitals, Medicaid, and CHIP Providers

View the full press release here.

Today, the U.S. Department of Health and Human Services (HHS), through the Health Resources and Services Administration (HRSA), is announcing additional distributions from the Provider Relief Fund to eligible Medicaid and Children’s Health Insurance Program (CHIP) providers that participate in state Medicaid and CHIP programs. HHS expects to distribute approximately $15 billion to eligible providers that participate in state Medicaid and CHIP programs and have not received a payment from the Provider Relief Fund General Distribution. HHS is also announcing the distribution of $10 billion in Provider Relief Funds to safety net hospitals that serve our most vulnerable citizens. The safety net distribution will occur this week.

CBH Non-Operational Pharmacy Guidance

CBH has learned that several pharmacies were rendered non-operational due to citywide civil unrest in recent weeks and has issued guidance to assist prescribers in order to ensure continued access to medications for CBH members.

To view the full document, click here.

CBH Notice: Continuing Telehealth Extension

CBH has issued a Notice regarding continuing telehealth extension. Read the full Notice here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the week of May 18, 2020. To view the new answers, click here.

PEAL Center COVID-19 Resources

In response to COVID-19, PEAL is prioritizing health and safety while working to continue to provide information, training and guidance to the families and youth they serve, by working remotely and avoiding face-to-face interactions.

To view their full resource page, including webinar series and summer youth activities, click here.

CBH Provider Telehealth Survey

CBH is gathering data from network providers regarding telehealth implementation in the wake of OMHSAS and DDAP memoranda, from the week of March 15, 2020, allowing for broad adoption of telehealth during the COVID-19 pandemic. This will allow CBH to understand the experiences of its network providers in more detail, as the state considers how broadly to continue allowing use of telehealth.

Take the survey here.

DHS Updated Guidance on Licensing

On March 30, 2020 the Pennsylvania Department of Human Services (DHS) issued guidance for entities licensed by the following DHS program offices: Office of Developmental Programs (ODP), Office of Children, Youth and Families (OCYF), Office of Child Development and Early Learning (OCDEL), Office of Mental Health and Substance Abuse Services (OMHSAS) and Office of Long-Term Living/Bureau of Human Service Licensing (BHSL). That guidance indicated DHS had suspended annual renewal inspections due to the COVID-19 pandemic.

Beginning May 28, 2020, DHS will resume annual inspections in alignment with the Governor's plan to re-open parts of the state.

To read the complete guidance, click here.

Webinar: PriCARE for Parents

Wednesday, June 24, 2020
PriCARE for Parents
1:30 p.m. to 3:00 p.m.

Has parenting been a struggle during COVID-19? Is your little one showing difficult or challenging behaviors during the COVID-19 pandemic? Learn how you can use play to enhance your parent-child relationship and improve your child's behavior.

Primary Child-Adult Relationship Enhancement (PriCARE) is a training program for caregivers of children between the ages of 2-7, that teaches parents how to harness the power of play and positive parenting to shape their child's behaviors. Join us for an introductory webinar on PriCARE, followed by a three-part parent training series, focused on offering specific skills to address these parenting challenges during COVID-19 and beyond.

Attendees that attend the June 24 webinar will qualify for a follow-up parenting skills series with three additional webinars, which will take place on July 15, July 22 and July 29.

To register for the June 24 webinar, click here. For more information, email epic_dbhids@phila.gov.

CBH Provider Telehealth Survey

CBH is gathering data from network providers regarding telehealth implementation in the wake of OMHSAS and DDAP memoranda, from the week of March 15, 2020, allowing for broad adoption of telehealth during the COVID-19 pandemic. This will allow CBH to understand the experiences of its network providers in more detail, as the state considers how broadly to continue allowing use of telehealth.

To take the survey, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated FAQ with answers for questions asked during provider calls from the week of May 11, 2020. New answers can be found here in the "Week of May 11, 2020" section of the combined FAQ.

MHOP Learning Collaborative Zoom Meeting

Telehealth from the Outpatient Perspective
Tuesday, June 2, 2020
10:30 a.m. to 12:30 p.m.

CBH Provider Training and Development and the MHOP Learning Collaborative Champions present "Telehealth from the Outpatient Perspective." Presentations and discussions will focus on the impact of telehealth on children and adult services in the outpatient arena. Following the presentations, there will be discussion about outpatient collaboratives can advocate for the continuation of telehealth beyond COVID-19 in response to a request from OMHSAS.

To register, click here.

If you have any questions or concerns, contact Angela Davis-Stokes, Manger of Provider Training and Development, at angela.davis-stokes@phila.gov.

Clinical Workshop: Supporting Autistic People Experiencing Suicidal Thoughts and Behaviors

Wednesday, June 3, 2020
9:00 a.m. to 1:00 p.m.

The Evidence-Based Practice and Innovation Center (EPIC) is offering a workshop focusing on practical strategies for addressing suicide risk in adolescents and adults on the autism spectrum. Topics will include a crisis support toolkit; strategies for the assessment, prevention, and treatment of suicidal thoughts and behavior in people on the autism spectrum; and everyday coping strategies during the COVID-19 pandemic.

To read more and register, click here.

PEAL Center Q&A About Special Education and Healthcare During COVID-19 School Closures

On Thursday, June 11, 2020, the PEAL Center will be hosting a Q&A about special education and healthcare during the school closures in response the COVID-19 pandemic.

To submit questions, click here by May 29, 2020. To register, click here. To view the full flyer, click here.

Universal Testing in Long-Term Care Facilities During COVID-19 FAQ

The Pennsylvania Department of Health has released a frequently asked questions (FAQ) document about universal COVID-19 testing in long-term care facilities. To view the full document, click here.

Mental Health Awareness Month During the COVID-19 Pandemic

May is Mental Health Awareness month, and, due to the ongoing COVID-19 pandemic, talking about mental health, substance use disorders, and wellness is more important than ever. Kristen Houser, Deputy Secretary of the Office of Mental Health and Substance Abuse Services (OMHSAS), has recorded a short video to help promote Mental Health Awareness in Pennsylvania. To view the video, click here.

DDAP Substance Use Disorder Survey

The Pennsylvania Department of Drug and Alcohol Programs (DDAP) and the non-profit public health organization Vital Strategies are conducting a survey to understand attitudes and practices related to Pennsylvania’s substance use confidentiality statutes and regulations.

The online survey will be open to the public until August 31, 2020. To take the survey, click here. You can find more information about this project, as well as information on current SUD Confidentiality Requirements, on the DDAP website.

DDAP ASAM Webinars

The Department of Drug and Alcohol Programs (DDAP) is continuing its work of aligning service delivery with The ASAM Criteria, 2013. This year, DDAP will host a series of live webinars that will describe updated expectations for services at each Level of Care (LoC). During this process, stakeholders will have an opportunity to ask questions and provide comment via email which will be answered at a later date.

To view a webinar schedule along with information on how to attend and submit questions, click here. All other information and materials will be posted on the dedicated ASAM portion of DDAP’s website.

You can submit questions on this process to RA-DAASAM@pa.gov.

DBHIDS Seeking Individuals with Lived Experience for COVID-19 Response

DBHIDS needs individuals with various lived experiences to assist with their efforts in response to COVID-19. They are looking for those with lived experiences including, but not limited to, mental health, substance use challenges, homelessness, and COVID-19 recovery.

Participants will receive a monetary stipend consistent with the level of expertise needed for the identified project. Individuals who hold peer certifications are strongly encouraged to participate. Opportunities to participate will include remote engagement (i.e. telephonic support) as well as in-person activities.

Individuals interested in participating should contact Renee Frink-Boyd at renee.frink-boyd@phila.gov or at 215-964-3901.

Clinical Workshop: Supporting Autistic People Experiencing Suicidal Thoughts and Behaviors

Wednesday, June 3, 2020
9:00 a.m. to 1:00 p.m.

The Evidence-Based Practice and Innovation Center (EPIC) is offering a workshop focusing on practical strategies for addressing suicide risk in adolescents and adults on the autism spectrum. Topics will include a crisis support toolkit; strategies for the assessment, prevention, and treatment of suicidal thoughts and behavior in people on the autism spectrum; and everyday coping strategies during the COVID-19 pandemic.

To read more and register, click here.

Supporting the Emotional Health of the Behavioral Health Workforce During COVID-19

The Office of Mental Health and Substance Abuse Services (OMHSAS) has released a list of resources and guidance for the supporting the emotional health of behavioral health care workers during the current pandemic. To view the full document, click here. To view an introductory video, click here.

Philadelphia Quarantine Site in Need of Donations

The Philadelphia quarantine site at the Holiday Inn Express is in need of clothing donations. This will help provide clothing (i.e. underwear, t-shirts, socks, sweatpants) for less fortunate guests upon their release.

Please follow these protocols to ensure there will be no impediments to the day-to-day operations of the site:

  • Drop donations off at the garage entrance in the rear of the hotel on Samson Street between 13th Street and Juniper Street
  • Clothing donations will only be accepted Monday through Friday from 8:00 a.m. to 4:00 p.m.

If you have any questions, please call 267-765-2862. The quarantine site also has an Amazon wishlist; purchased items will be sent directly to those in need. To get started, click here.

CBH Provider Bulletin 20-09 REVISION: Temporary Suspension of Utilization Review

CBH has updated its April 13, 2020 Bulletin regarding temporary suspension of utilization review. Refer to CBH Bulletin 20-09: Temporary Suspension of Utilization Review (REVISED May 18, 2020).

PA Act 18 of 2020 Provides Extensions on Fingerprint-Based Background Checks 

On May 8, 2020, Governor Tom Wolf signed Act 18 of 2020 into law, which provides additional time for school employees to renew their FBI fingerprint-based background checks due to the pandemic. Act 18 does not apply to new hires in schools.

Under Act 18, employees of public, private, and nonpublic schools, as well as independent contractors and their employees who work with schools, have until December 31, 2020 to renew their FBI fingerprint-based background checks at an approved IdentoGO location.

Virtual Mental Health Awareness Week 2020

The Pennsylvania Department of Human Services (DHS), Office of Mental Health and Substance Abuse Services (OMHSAS), PA Care Partnership, and Youth MOVE PA, have kicked off Virtual Mental Health Awareness Week 2020.

Their celebration for the recovery and resiliency of mental health will be held this week, starting today, May 18, 2020. For full details on the events, visit www.mha2020.org.

Offerings include various training opportunities related to mental health and Systems of Care, speakers on mental health, and a number of resources to use and share.

DBHIDS Guidance on Maximizing Community-Based Services for Addiction Treatment During COVID-19

As part of the City of Philadelphia’s ongoing response to the COVID-19 Crisis, the Department of Behavioral Health and Intellectual disability Services (DBHIDS) continues to adapt operations to ensure that Philadelphians can access the highest quality behavioral health services available safely and effectively.

To view their full guidance document, click here.

CBH Provider Bulletin 20-07 UPDATE: Third-Party Liability (TPL) and Place of Service for Services Delivered via Telehealth Platforms

CBH has updated its March 30, 2020 Bulletin regarding TPL and telehealth places of service. Refer to CBH Bulletin 20-07: Third-Party Liability (TPL) and Place of Service for Services Delivered via Telehealth Platforms (updated May 15, 2020).

Wolf Administration Reminds Pennsylvanians Struggling with Mental Health, Substance Use Disorder that Help is Available

The Pennsylvania Department of Human Services (DHS) Secretary Teresa Miller and Department of Drug and Alcohol Programs (DDAP) Secretary Jennifer Smith would like to remind Pennsylvanians that help is available to those who are struggling with mental health or substance use disorder issues. May is Mental Health Awareness Month, which seeks to raise awareness and understanding of mental health and substance use disorder; it also seeks to fight the stigma around mental illness and substance use disorder so that people know that they are never alone and that help is available.

To view the full press release and find a list of resources, click here.

CBH Provider Training Webinar

CBH Provider Training and Development is hosting a webinar for supervisory staff:

Keys to Effective Clinical Supervision
Friday May 29, 2020
10:00 a.m. to 12:00 p.m.

The webinar is open to any individual providing supervision in the CBH Provider Network who is looking to improve their skills in providing effective clinical supervision.

For more information and to register, click here.

New Emergency Assistance Program

The State is offering a new Emergency Assistance Program (EAP) for:

  • Pregnant women or families with children
  • Who were working as of March 11, 2020
  • And lost more than 50% of their income due to COVID-19
  • With savings of less than $1,000
  • Whose income is below 150% of the federal poverty level.

This program is time-limited. Apply now at compass.state.pa.us or call BenePhilly at 833-373-5868; make sure to request or click on the EAP.

To view the flyer, click here.

MATP Guidance for COVID-19

The Pennsylvania Department of Human Services (DHS) has released guidance for Medical Assistance Transportation Programs (MATPs) under the current Disaster Emergency.

To view the full guidance, click here.

CBH Notice: Alternative Payment Arrangement (APA) and Claims Updates

CBH has issued a Notice regarding APA and claims updates. Read the full Notice here.

Recent OMHSAS Announcements

On Tuesday, May 5, 2020, the Office of Mental Health and Substance Abuse Services (OMHSAS) issued several announcements including two memos and a Bulletin. The memos include updated information on telehealth guidelines related to COVID-19 and an updated COVID-19 FAQ, while Bulletin OMHSAS-20-03 provides instructions for the delivery of BHRS or IBHS through telehealth during the COVID-19 disaster emergency declaration period.

Use the following links to read each document in full:

PA DHS Stakeholder Webinar Updates

The Pennsylvania Department of Human Services (DHS) hosts a stakeholder webinar to address the questions and concerns of stakeholders as well as provide guidance, actions, and responses to questions submitted each week as part of its COVID-19 weekly communications. To view yesterday's update, click here.

CBH Notice: Compliance Reminders

CBH has issued a Notice containing Compliance reminders of significant changes to certain state and federal rules and regulations as a result of Pennsylvania’s COVID-19 Emergency Declaration. Read the full Notice here.

CBH Provider Weekly Learning Laboratory Survey

As part of our Wednesday weekly calls, CBH would like to have providers present on the impact COVID-19 has had on your agency, staff and individuals we serve. We are looking for suggestions on possible topic areas, as well as providers interested in presenting for 15-20 minutes.

To complete the survey, click here.

Infant–Toddler Early Intervention During COVID-19

Early Interventions is a free, voluntary program that can help families who have concerns about a child's development, learning, and behavior.

Tele-intervention services are now available for infants through toddlers. Services can be provided by phone or video.
To get started, email Birthto3EI@phila.gov or call 215-685-4646. After a referral is made, a virtual Multidisciplinary Evaluation (MDE) will take place. If found eligible for services, the family will be part of a team that develops an individualized family service plan.

Read more about DBHIDS' Early Intervention programs here.

CBH Spaces Unavailable for Meetings

Scheduling for CBH meeting rooms at 801 Market Street has been suspended until further notice. Due to COVID-19, all CBH meetings (public and internal) will be converted to a virtual setting.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the week of April 27, 2020. To view the new answers, click here.

CBH Notice: Provider Personnel Roster Due Date

CBH has changed the due date for provider staff rosters to May 29, 2020, in light of the COVID-19 pandemic. Read the full Notice here.

Wolf Administration Releases Guidance on Emergency Housing, Quarantine Sheltering, Resources for People Experiencing Homelessness

On May 1, 2020, the Wolf Administration outlined housing policies and recommendations in response to the COVID-19 pandemic and mitigation efforts. The departments of Human Services (DHS) and Community and Economic Development (DCED), the Pennsylvania Housing Finance Agency (PHFA), and other state agencies have collaborated to issue recommendations to stem foreclosures, evictions, and utility shut-offs as well as serve the needs of those experiencing homelessness during the COVID-19 emergency.

Read the full press release here.

PA DHS Stakeholder Webinar Updates

The Pennsylvania Department of Human Services (DHS) hosts a stakeholder webinar to address the questions and concerns of stakeholders as well as provide guidance, actions, and responses to questions submitted each week as part of its COVID-19 weekly communications. To view the latest document, click here.

CBH Notice: Notice Regarding May 2020 Compliance Audits

CBH has issued a Provider Notice regarding Compliance audits. As a result of the ongoing COVID-19-related state Emergency Declaration, CBH Compliance is extending the suspension of typical auditing activities through May 31, 2020.

To view the full Notice, click here.

OMHSAS Stakeholder Webinar

The Pennsylvania Department of Human Services Office of Mental Health and Substance Abuse Services (OMHSAS) will be holding a stakeholder webinar this Thursday, April 30, 2020 from 11:00 a.m. to 11:30 a.m. The meeting will provide updates on the work OMHSAS has been doing during the ongoing COVID-19 pandemic.

To register, click here.

PA COVID-19 PPE and Supplies Business-2-Business (B2B) Interchange Directory

Company and product information provided in the PA COVID-19 PPE and Supplies B2B Directory were gathered in good faith as a means of connecting Pennsylvania businesses and organizations that are seeking various PPE and other related items to combat the COVID-19 crisis. The information made available is from those entities who voluntarily contacted the commonwealth through the Manufacturing Call to Action Portal or the Pennsylvania Critical Medical Supplies Procurement Portal.

Click here for additional information about the directory.

CBH Telehealth 101 Training Webinars

CBH Compliance and Provider Training and Development Departments are hosting two upcoming “Telehealth 101: Just the Basics” webinars for the CBH Provider Network:

Thursday, April 30, 2020
11:00 a.m. to 12:00 p.m.
For All Community-Based Levels of Care
Registration for this session is full.

Friday, May 1, 2020
11:00 a.m. to 12:00 p.m.
For All Bed-Based Levels of Care
To register, click here.

CORA Family Resource Line

CORA Services has created a special resource line too meet needs that have arisen during the COVID-19 crisis. All members of the community will have free, direct access to CORA's counselors, social workers, and educators.

Call 215-342-7660 to speak with CORA employees live. For more information, click here.

CBH Telehealth 101 Training Webinars

CBH Compliance and Provider Training and Development Departments are hosting two upcoming “Telehealth 101: Just the Basics” webinars for the CBH Provider Network:

Thursday, April 30, 2020
11:00 a.m. to 12:00 p.m.
For All Community-Based Levels of Care
To register, click here.

Friday, May 1, 2020
11:00 a.m. to 12:00 p.m.
For All Bed-Based Levels of Care
To register, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the weeks of April 13 and April 20, 2020. New answers can be found here.

Community Resource Connects

Community Resource Connects, maintained through the Aunt Bertha social care network, was launched to assist with finding community services to support families, such as help with food, utilities, transportation, and more. To visit the site, click here.

DBHIDS Learning Hub Now Open to Providers

CBH network provider agencies who are also contracted with DBHIDS are now able to access the DBHIDS Learning Hub. The Learning Hub offers a variety of online courses about work life and behavioral health, including several about COVID-19:

  • COVID-19: Considerations for Alcohol Dependence and Withdrawal
  • COVID-19: Strategies for Coping and Engaging in Self-Care
  • SUD Services in the Days of Pandemic
  • Supporting Children During COVID-19

Please note that the site can only be successfully navigated with Google Chrome or Firefox browsers.

DBHIDS would also like to remind CBH staff that they do not need to create new Learning Hub accounts, as accounts are automatically created for all DBHIDS staff.

Read more about provider staff registration here.

PDPH Health Advisory: Recommendations on Duration of Isolation or Quarantine

Yesterday, the Philadelphia Department of Public Health (PDPH) released a health advisory containing recommendations on the duration of isolation or quarantine for COVID-19. View the full document here.

For the latest health-related information aimed at Philadelphia-area healthcare professionals, visit the PDPH Health Information Portal.

HHS Announces Additional Allocations of CARES Act Provider Relief Fund

The U.S. Department of Health & Human Services (HHS) has announced additional allocations of the CARES Act Provider Relief Fund, that provides relief to American families, workers, and the heroic healthcare providers on the frontline of the COVID- 19 outbreak. To view the most up-to-date general and targeted allocation breakdowns, visit the HHS CARES Act Provider Relief Fund webpage.

Free Virtual Cafe from Philadelphia ACE Task Force

The Violence Prevention Initiative at CHOP will be hosting sessions pulling elements from The Stress-Less Initiative, a trauma-informed, organizational group model to address secondary traumatic stress.

These Virtual Café sessions will allow participants to assess and reflect on their own stress reactions, process the challenges of caregiving during the COVID-19 pandemic, and learn coping skills related to power, control, and acceptance.

Virtual Cafe: StressLess “Power and Control” COVID & beyond

Wednesday, April 29, 2020
1:00 p.m. to 2:00 p.m.
Click here to register.

Wednesday, May 6, 2020
1:00 p.m. to 2:00 p.m.
Click here to register.

PA DHS New ICD-10-CM Code for COVID-19

The Pennsylvania Department of Human Services (DHS) released "Provider Quick Tips #234" containing the new ICD-10-CM code for COVID-19, effective April 1, 2020. View the full document here.

For more Provider Quick Tips from the PA DHS, visit its Provider Quick Tips Page.

CBH Telehealth 101 Training Webinars

CBH Compliance and Provider Training and Development Departments are hosting two upcoming “Telehealth 101: Just the Basics” webinars for the CBH Provider Network:

Thursday, April 30, 2020
11:00 a.m. to 12:00 p.m.
For All Community-Based Levels of Care
To register, click here.

Friday, May 1, 2020
11:00 a.m. to 12:00 p.m.
For All Bed-Based Levels of Care
To register, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated Provider FAQ with additional answers for questions asked during provider calls from the week of April 13, 2020. New answers can be found here under the "Holiday Inn Site" and "Case Reporting" headings in the "Week of April 13, 2020" section of the combined FAQ.

PA DHS Medical Assistance Eligibility

The Pennsylvania Department of Human Services (DHS) released "Provider Quick Tips #244" containing information on Medical Assistance eligibility during the COVID-19 emergency disaster declaration. View the full document here.

For more Provider Quick Tips from the PA DHS, visit its Provider Quick Tips Page.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has updated its Provider FAQ. New answers can be found above in the Provider Conference Calls Information: COVID-19 FAQ document.

PDPH Health Advisory: Use of Serologic Assays and Rapid Diagnostic Tests

The Philadelphia Department of Public Health (PDPH) released a Health Advisory regarding COVID-19 updates and guidance for the use of serologic assays and rapid diagnostic tests. To view the full document, click here.

CBH Telehealth 101 Training Webinars

CBH Compliance and Provider Training and Development Departments are hosting two upcoming “Telehealth 101: Just the Basics” webinars for the CBH Provider Network:

Thursday, April 30, 2020
11:00 a.m. to 12:00 p.m.
For All Community-Based Levels of Care
To register, click here.

Friday, May 1, 2020
11:00 a.m. to 12:00 p.m.
For All Bed-Based Levels of Care
To register, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has updated its Provider FAQ. New answers can be found above in the Provider Conference Calls Information: COVID-19 FAQ document.

CBH Provider Bulletin: Updated IBHS Written Order Letter
[NOT COVID-19-RELATED]

CBH has released a Provider Bulletin updating the Intensive Behavioral Health Services (IBHS) written order letter. Please see Bulletin 20-10 Updated Written Order Letter and Authorization Timeframes.

IBHS RFP Timeline Change

The timeline for the Intensive Behavioral Health Services (IBHS) RFP has changed. CBH has delayed the IBHS RFP awardee notification to May 1, 2020.

To view the updated RFP, click here.

Remote Provider Meeting Schedule Change

CBH would like to thank the provider network for the hard work and dedication it has shown to our community during this difficult time. As part of the next phase of our COVID-19 response, we will now consolidate the Provider COVID-19 Meetings to once a week. The weekly call will take place on Wednesdays at 12:00 p.m.

The consolidated format will begin on Wednesday, April 15, 2020. For sign-in information, please see the "CBH Remote Provider Meeting" section of our Coronavirus (COVID-19) Information page.

SAMHSA Telehealth Information

The Substance Abuse and Mental Health Services Administration (SAMHSA), in coordination with the American Psychiatric Association (APA), published information to help individuals prepare for telehealth appointments. View the full document here.

For any additional questions about using technology as part of a treatment plan, visit the SMI Advisor Knowledge Base.

ONDCP COVID-19 Fact Sheet

The Office of National Drug Control Policy (ONDCP) released a COVID-19 Fact Sheet including guidance and resources for prevention, treatment, recovery support services, and safe and effective pain management. View the full document here.

CBH Revised Notice: Reporting of Coronavirus

CBH has updated the March 12, 2020 Provider Notice concerning COVID-19 reporting. CBH will now accept the OMHSAS COVID-19 Reporting Form to report confirmed COVID-19 cases, suspected positive COVID-19 cases, and COVID-19 deaths among both members and staff. Read the updated Notice and find the attached form here.

CBH Notice: Alternative Payment Arrangement (APA) Expense Form

CBH has issued a Provider Notice providing detailed information on how to complete the APA expense report. To view the full Notice, click here.

CBH COVID-19 Provider Conference Calls FAQ Update

CBH has released an updated FAQ with answers for questions asked during provider calls from the week of April 6, 2020. New answers can be found above in the Provider Conference Calls Information: COVID-19 FAQ document.

FCC COVID-19 Telehealth Program

The Federal Communication Commission's (FCC's) COVID-19 Telehealth Program will provide $200 million in funding, appropriated by Congress as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, to help health care providers provide connected care services to patients at their homes or mobile locations.

For more information and to fill out an application, click here.

CBH Provider Bulletin 20-09: Temporary Suspension of Utilization Review

CBH released a Bulletin regarding the temporary suspension of utilization review. Refer to CBH Bulletin 20-09: Temporary Suspension of Utilization Review (published April 13, 2020).

PDPH Health Advisory

The Philadelphia Department of Public Health (PDPH) released a Health Advisory regarding COVID-19 referrals for isolation and quarantine.

To help address the isolation and quarantine needs of persons living homeless in Philadelphia and to prevent continued transmission of COVID-19 infection within residential facilities, the City of Philadelphia has developed a quarantine and isolation residence for people who cannot safely be returned to their usual housing. View the full advisory here.

PDPH Health Advisory

The Philadelphia Department of Public Health (PDPH) has released a Health Advisory regarding an update on the local epidemiology of COVID-19. View the full advisory here.

  • If you have any questions or problems, please contact the PDPH at publichealthpreparedness@phila.gov.
  • To report a disease or condition to the PDPH, call 215-685-6748 during business hours (8:30 a.m. to 5:00 p.m. Monday through Friday). If the disease or condition requires immediate notification and it is after normal business hours, call 215-686-4514 and ask to speak with the contact for the Division of Disease Control.
  • To update your contact information for the Health Alert Network or to register to receive health alerts and newsletters from PDPH, complete a registration form here.

DDAP Virtual Training Sessions

The Pennsylvania Department of Drug & Alcohol Programs (DDAP) is offering relevant virtual support during the COVID-19 outbreak, including the following live virtual sessions:

When All That Changes is Everything
Series of three discussions focused on the challenges, and triumphs within the substance use field in Pennsylvania in response to the COVID-19 pandemic.

  • April 15th 1:00 p.m. to 2:00 p.m. - Organizational Change in Response to COVID-19
  • April 16th 1:00 p.m. to 2:00 p.m. - Managing Stress and Recovery in Response to COVID-19
  • April 17th 1:00 p.m. to 2:00 p.m. - Self-Care for the Essential Substance Use Professional

Self-Care
Managing stress as a result of COVID-19 adds real intensity to the need for self-care. This live virtual session will help you identify feelings of stress and burnout.

  • April 14th 9:00 a.m. to 10:30 p.m.
  • April 20th 9:00 a.m. to 10:30 a.m.

View full list of COVID-19-related DDAP trainings on the Training Announcements page.

CBH Provider Notice Revision

CBH has updated the March 12, 2020 Provider Notice about reporting confirmed COVID-19 cases; this update serves to clarify that providers must complete significant incident reports for confirmed cases among both members and provider staff.

View the revised Notice here.

Member Resources

For a document of local resources for members about cell phone plans, internet plans, and food assistance during the COVID-19 pandemic, click here.

CBH Remote Provider Meetings Update

CBH will be cancelling the Monday, April 13, 2020 Community-Based Provider meeting. We have received a number of agency specific questions and requests and will respond to each request individually as soon as possible.

On Wednesday, April 15, 2020, the Bed-Based Provider meeting will be reformatted into a learning collaborative. We will use this time to discuss public health approaches and best practices as well as highlight COVID-19 solutions that agencies have utilized during the pandemic.

Providers who wish to participate, please contact your Provider Relations Representative for the password for this meeting.

OMAP Consumer Notice for All Users of MATP

On Tuesday, April 7, the Office of Medical Assistance Programs (OMAP) issued a Consumer Notice for users of the Medical Assistance Transportation Program (MATP) during the COVID-19 Emergency. Read the full announcement here.

CBH Compliance Matters Newsletter

CBH Compliance has released a special COVID-19 edition of its newsletter. Read the Spring 2020 edition here.

Provider Frequently Asked Questions Update

CBH has updated its frequently asked questions document based on questions from network providers related to the COVID-19 pandemic. It now includes additional questions raised during meetings held on the week of March 30, 2020:

CBH Pharmacy Guidance

CBH has provided pharmacy-related guidance on prescribing drugs during the COVID-19 pandemic.

PDPH COVID-19 Guidance for Behavioral Health and Homeless Service Providers

Yesterday, the Philadelphia Department of Public Health (PDPH) released updated guidance for behavioral health and homeless service providers. Read the April 6th update here.

Providers are also advised to check the regularly updated PDPH Guidance for Health Care Providers as well as the PDPH Health Information Portal.

CBH Notice: Employment Verification Requirement

This CBH notice provides the guidance regarding the verification of hiring or contracting candidates’ previous experience. Read the full notice here.

ASERT COVID-19 Autism Health And Safety Guide

The Autism Services, Education, Resources, and Training Collaborative (ASERT) has put together some resources for individuals on the spectrum and their caregivers/families, relating to the current Coronavirus outbreak. View the comprehensive website here.

For additional COVID-19 Autism resources, visit the Philadelphia Autism Project.

CMS Guidance for Infection Control and Prevention of COVID-19

On March 30, the Centers for Medicaid and Medicare Services (CMS) issued guidance for infection control and prevention of COVID-19 in intermediate care facilities for Individuals with Intellectual Disabilities (ICF/IIDs) and Psychiatric Residential Treatment Facilities (PRTFs). View the full document here.

CMS advises that facility staff should regularly monitor the CDC website for up-to-date information and resources.

National Council’s COVID-19 Guidance for Behavioral Health Residential Facilities

On March 25, the National Council for Behavioral Health updated their COVID-19 Guidance for Behavioral Health Residential Facilities. View the full document here.

For the most up-to-date resources, visit the National Council for Behavioral Health COVID-19 resource site.

PA DHS Support and Referral Helpline

The Office of Mental Health and Substance Abuse Services (OMHSAS) announced yesterday that the Department of Human Services (DHS) launched a statewide Support & Referral Helpline staffed by skilled and compassionate staff who will be available 24/7 to assist Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency and refer them to community-based resources that can further help to meet individual needs. The toll-free, round-the-clock support line is officially operational.

The number to call is 1-855-284-2494 (TTY 724-631-5600).

To create and staff the support line, DHS has partnered with the Center for Community Resources (CCR), an experienced regional crisis and call center provider based in Butler County and licensed to provide crisis services.

CBH Provider Notices

Two Provider Notices were issued today:

OMHSAS Webinar: Practical Review of Alcohol Withdrawal Management During the Coronavirus Pandemic

The Office of Mental Health and Substance Abuse Services (OMHSAS) has partnered with the Department of Drug and Alcohol Programs (DDAP) to provide a webinar training on ambulatory withdrawal management due to concerns of alcohol withdrawal with the state liquor store closures. The webinar is scheduled for Monday, April 13, 2020, from 12:00 p.m. to 1:00 p.m.

For more information on the webinar, click here. Register for the webinar here.

Provider Frequently Asked Questions

CBH has developed a frequently asked questions document based on questions from network providers related to the COVID-19 pandemic:

CBH Provider Meeting Minutes for the Week of 3/30/2020

Below are minutes for provider meetings from this week:

OMHSAS Visitation Guidance for RTF, LTSR, and CRR

Yesterday, the Office of Mental Health and Substance Abuse Services (OMHSAS) released a memo regarding visitation guidelines under COVID-19 for residential treatment including Long-Term Structured Residences (LTSR), Community Residential Rehabilitation (CRR) Services, Residential Treatment Facilities for Adults (RTF-A), and Crisis Residences. View the full memo here.

For visitation guidelines for children and youth residential treatment, refer to the related March 26 OMHSAS memo here.

DEA Policy: Use of Telephone Evaluations to Initiate Buprenorphine Prescribing

Yesterday, in cooperation with the Substance Abuse and Mental Health Services Administration (SAMHSA), the Drug Enforcement Agency (DEA) released guidance stating that practitioners have further flexibility during the nationwide public health emergency to prescribe buprenorphine to new and existing patients with OUD via telephone by otherwise authorized practitioners without requiring such practitioners to first conduct an examination of the patient in person or via telemedicine.

View the full guidance document here.

CBH Provider Bulletin 20-08: COVID-19 Response: Alternative Payment Arrangement

CBH Released a Bulletin and supporting documents regarding the Alternative Payment Arrangement (APA):

CBH Notice: Federally Qualified Health Centers and Centers of Excellence

This CBH notice gives additional clarification from OMHSAS regarding CBH's Alternative Payment Arrangement (APA). Read the full notice here.

PA DHS Licensing Inspection Guidance Update

The Pennsylvania Department of Human Services (DHS) has extended their original March 16-March 30 suspension of licensing inspections until Governor Wolf lifts the current Proclamation of Disaster Emergency for COVID-19 or until such other time set by DHS. However, licensing staff will continue to investigate incidents and complaints during this time period.

View the DHS update notice here.

OCR Bulletin: Civil Rights Laws and HIPAA Flexibilities That Apply During the COVID-19 Emergency

On Saturday, the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) issued a bulletin to ensure that entities covered by civil rights authorities keep in mind their obligations under laws and regulations that prohibit discrimination on the basis of race, color, national origin, disability, age, sex, and exercise of conscience and religion in HHS-funded programs, including in the provision of health care services during COVID-19.

Read the full bulletin here.

CBH Provider Bulletin 20-07: Third-Party Liability (TPL) and Place of Service for Services Delivered via Telehealth Platforms

CBH released a Bulletin regarding TPL and telehealth places of service. Refer to CBH Bulletin 20-07: Third-Party Liability (TPL) and Place of Service for Services Delivered via Telehealth Platforms (published March 30, 2020).

Federal Section 1135 Waiver Flexibilities for PA Medicare and Medicaid

On March 27, U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services approved a number of requests for waivers or modifications, pursuant to section 1135 of the Social Security Act, to address the challenges posed by COVID-19. This approval addresses those requests related to Pennsylvania Medicaid, CHIP, and Medicare, including:

  • Temporarily suspend Medicaid fee-for-service prior authorization requirements
  • Extend pre-existing authorizations for which a beneficiary has previously received prior authorization through the end of the public health emergency
  • Suspend Pre-Admission Screening and Annual Resident Review (PASRR) Level I and Level II Assessments for 30 days
  • State Fair Hearing Requests and Appeal Timelines
  • Provider Enrollment
  • Provision of Services in Alternative Settings
  • Duration of Approved Waivers

Please see the full details of the waivers here.

DPH COVID-19 Patient Transport Guidance

On March 27, the Philadelphia Department of Public Health (DPH) released guidance on transport of patients with confirmed or suspected COVID-19 by family members or other non-professionals. View the full guidance document here.

DPH COVID-19 Congregate Settings Guidance

In the event of a large-scale infectious disease outbreak, congregate settings—places where a number of people reside, meet, or gather in close proximity for either a limited or extended period of time—must plan to prevent the introduction of COVID-19 and other respiratory disease, manage known or potential exposures, and prevent widespread transmission within the facility.

Congregate settings should contact the Philadelphia Department of Public Health, Division of Disease Control at 215-685-6742 (business hours) or 215-686-4514 (after hours) for outbreak notification, guidance, and assistance. Facilities should also report disease clusters in accordance with their own management requirements.

View the full March 20 guidance document here.

CBH Provider Meeting Minutes for the Week of 3/23/2020

Below are the minutes for provider meetings from last week:

CBH Notice: Suspension of Provider Rate Requests

This CBH Notice outlines the suspension of provider rate requests. Read the full notice here.

DPH Essential Business Guidance on COVID-19 Testing Results

The City of Philadelphia, Department of Public Health (DPH) has offered guidance for essential businesses and organizations on what to do if an employee tests positive for COVID-19. View the full document here (originally published March 21, 2020).

BHTEN Supporting Children Webinar

The Behavioral Health Training and Education Network (BHTEN) is hosting the following webinar:

Supporting Children During COVID-19
Tuesday, March 31, 2020
1:00 p.m. to 2:00 p.m.

Children and families are experiencing significant disruptions to their daily lives and routines due to COVID-19. Children’s responses to stressful events are often different from adult responses and require thoughtful support from caregivers. This webinar will explore appropriate conversations with children and youth of all ages about COVID-19, how to recognize and help children manage their stress responses, methods for maintaining effective contact with your clients, and resources for keeping families busy and active at home.

Register for the webinar here.

OMHSAS COVID-19 Frequently Asked Questions

Yesterday, the Office of Mental Health and Substance Abuse Services (OMHSAS) released a frequently asked questions memo to all Behavioral HealthChoices Managed Care Organizations (BH-MCOs), Fee-For-Service (FFS) Providers, and County Mental Health Authorities. View the full memo here.

CBH UPDATED Alternative Payment Arrangement (APA)

CBH has updated their previously issued guidance reflected in the March 19, 2020 Provider Advisory Committee FAQ document. View the updated document regarding the Alternative Payment Agreement here.

SAMHSA Telehealth Learning & Consultation (TLC) Tuesdays

The Substance Abuse and Mental Health Services Administration (SAMHSA) will be hosting a weekly online webinar series for providers who are unfamiliar with telehealth. Technology Transfer Center (TTC) network specialists will devote the first 20 minutes of each hour-long session to a specific topic, then address questions submitted by TTC Tuesday registrants. Recordings of the 20-minute presentations as well as additional resources will be posted online. Certificates of completion are available. Click here for information and to register.

Wolf Administration Submits Waiver for Greater Flexibility in Medicaid, CHIP Programs During COVID-19 Mitigation Efforts

Today, the Wolf Administration submitted a waiver to the federal Centers for Medicare & Medicaid Services (CMS) to temporarily grant flexibility of requirements for providers of Medicaid and Children’s Health Insurance Program (CHIP) to ensure availability and access to health care and public assistance programs for people who need them in light of COVID-19 mitigation efforts. Read the full press release here.

CBH Members Frequently Asked Questions

CBH Member Services has released a Frequently Asked Questions document. View the document here.

Provider Operations Changes Spreadsheet

CBH Provider Operations has begun maintaining a spreadsheet containing information on provider operations changes during the COVID-19 pandemic. Please note that this spreadsheet will be updated daily; for updates, visit the CBH Provider Operations Changes section of our COVID-19 information page.

Acute Inpatient COVID-19 March 20 Meeting Minutes

Click here to view the minutes of the March 20 Acute Inpatient COVID-19 meeting minutes.

CBH Provider Staff Roster Deadline Extension

CBH Compliance had previously requested that all in-network providers submit staff rosters via a February 18, 2020 Provider Notice. The notice required that staff rosters be submitted by March 27, 2020, but CBH has extended the deadline to May 1, 2020. For providers who need more preparation time beyond this date, please contact CBH.ComplianceContact@phila.gov. CBH Compliance will continue to review the deadline and make changes as warranted.

Provider Bulletin 20-06: Requests for Children’s Community-Based Services

CBH released a Bulletin regarding requests for children’s community-based services. Refer to CBH Bulletin 20-06: Requests for Children’s Community-Based Services (published March 24, 2020)

Guidance and Resources from the Bureau of Professional and Occupational Affairs

The Pennsylvania Department of Health (DOH) and the Department of State (DOS) are reminding healthcare providers of guidance released and updated by the Centers for Disease Control and Prevention (CDC) and the DOH on numerous aspects related to the COVID-19 response. This guidance is for all healthcare providers including those practicing in outpatient and urgent care settings and Federally Qualified Health Centers (FQHC). Coordination and collaboration with all level of healthcare providers is essential for a measured response to COVID-19.

Updated Guidance from the Department of Drug and Alcohol Programs (DDAP)

Please see the below links and attachments from the Department of Drug and Alcohol Programs (DDAP) for more information and guidance as they navigate COVID-19.

PA DHS Licensing Message

To view the Pennsylvania Department of Human Services (DHS) message to all of its licensed facilities, click here.

OMHSAS Status Update for Behavioral Health Telehealth

On March 15, OMHSAS provided guidance supporting broad use of telehealth to deliver behavioral health services in the community, including in homes. The guidance is based on the current allowable services in PA with additional flexibility that is aligned with CMS guidance. Since the expansion guidance was issued, OMHSAS has received over 1400 requests by providers who were provisionally approved to immediately initiate the expanded use of telehealth. Read the March 20 Status Update here.

CBH Notice: COVID-19 Response: Provider Payments—(Provider Advisory Committee FAQ Correction)

This CBH Notice replaces previously issued guidance reflected in the March 19, 2020,
Provider Advisory Committee FAQ Document. Read the March 21 Correction here.

SAMHSA COVID-19 Public Health Emergency Response and 42 CFR Part 2 Guidance

In response to the Novel Coronavirus Disease (COVID-19) pandemic, the Substance Abuse and Mental Health Services Administration (SAMHSA) is providing this guidance to ensure that substance use disorder treatment services are uninterrupted during this public health emergency. Read SAMHSA Guidance here.

HHS FAQs on Telehealth and HIPAA During COVID-19

The U.S. Department of Health and Human Services (HHS) Office of Civil Rights released FAQs on Telehealth and HIPAA during the COVID-19 nationwide public health emergency. Read the FAQs here.

HHS Notification of Enforcement Discretion for Telehealth

Read the HHS Notification of Enforcement Discretion for telehealth remote communications during the COVID-19 nationwide public health emergency here.

OMHSAS Message to Behavioral Health Stakeholders

The Office of Mental Health and Substance Abuse Services (OMHSAS) provided the following message to behavioral health stakeholders today regarding Governor Wolfe’s non-essential business closure directive:

“Behavioral health services, both mental health and substance use services, are considered essential and life sustaining services. As such, those entities that support, authorize and/or provide behavioral health services are exempt from the Governor’s directive asking for the closure of all non-essential businesses. Behavioral health services and supports are critical to the health and wellness of our communities and providers are expected to continue offering those services through the COVID-19 crisis period.”

Provider Advisory Committee March 19, 2020 Meeting Minutes and FAQ

The Provider Advisory Committee (PAC) met on Thursday, March 19, 2020 to discuss the impact of the pandemic on provider operations. Please read the minutes here and the FAQ here.

Idemia Fingerprint Site Closures

The Pennsylvania Department of Human Services and State Police have been working closely with Idemia as events evolve in relation to COVID-19, and the Governor’s declared closures around the Commonwealth. Click here to view Idemia’s Digital Fingerprint Contract COVID-19 Update effective March 16, 2020. This document provides information relative to the fingerprint site closures, current actions being taken, and the PSP policy on remote access to background check information. You can also click here to view the list of closed sites as well as the two nearest open centers (where identified), and click here to view their March 13, 2020 letter identifying their outreach and crisis plans.

City of Philadelphia Emergency Order Temporarily Prohibiting Operation Of Non-Essential Businesses

On March 17, the office of the mayor and the Department of Public Health issued an emergency order for the closure of all non-essential businesses in Philadelphia through March 27, 2020. Click here to view the official order.

PA DDAP Use of Telehealth for Outpatient Drug and Alcohol Services

The Pennsylvania Department of Drug and Alcohol Programs (DDAP) has issued a bulletin regarding the use of telehealth for outpatient drug and alcohol services funded by the single county authority. Click here to view the bulletin, and click here to reference the corresponding Office of Mental Health and Substance Abuse Services (OMHSAS) memo regarding telehealth guidelines related to COVID-19.

Further Coronavirus-Related Information for CBH Providers

CBH has released a Provider Notice about the essential nature of healthcare, the pandemic impact on operations, telehealth (updated), informing OMHSAS and CBH about provider operations during the pandemic, and procedures for in-person interpretation requests. Refer to the March 17, 2020 CBH Provider Notice: Provider Coronavirus Information Update.

U.S. Department of Justice COVID-19 Information Page

The DEA has activated a website containing helpful guidance relating to MAT, telemedicine, electronic prescribing, and the national drug supply. Click here to visit the page.

SAMHSA Tips for Social Distancing, Quarantine, and Isolation

The Substance Abuse and Mental Health Services Administration (SAMHSA) has distributed an information guide containing behavioral health tips for social distancing, quarantine, and isolation during an infectious disease outbreak. Click here to read.

Coronavirus-Related Guidance for CBH Providers

CBH has released a Notice containing guidance about Medicaid Regulations, Telehealth Considerations, CBH Provider Policy and Operational Changes to Date, Compliance with Public Health Recommendations, Communication Regarding COVID-19, Communication and Advocacy Across the Commonwealth, Encounter Data, and Key Elements of a Continuity of Operations Plan (COOP). Refer to the March 16, 2020 CBH Provider Notice: Coronavirus-RelatedGuidancefor CBH providers.

PDPH Coronavirus Preparedness Event

The Philadelphia Department of Public Health (PDPH) hosted an event for coronavirus preparedness titled “COVID-19 Preparedness for Service Providers and Community-Based Organizations” on Monday, March 16, 2020, from 8:30 a.m. to 12:00 p.m. Read more and register here.

OMHSAS Telehealth Bulletin

As of March 15, 2020, due to the Centers for Disease Control and Prevention’s (CDC) recommendations in relation to quarantine and isolation, OMHSAS has announced a preference for the use of telehealth as a delivery method for medically necessary behavioral health services. Click here to read the full Bulletin.

OMHSAS Telehealth Attestation Form

OMHSAS has also issued updated guidelines for the use of telehealth technology in the delivery of behavioral health services. Click here to read the Bulletin. Providers that are seeking to provide behavioral health services using telehealth should complete this (.docx) “Telehealth Attestation Form” as explained in the Bulletin.

HHS Operational and Logistical Needs Survey

The Department of Health and Department of Human Services is using the following survey to predict operational and logistical needs for licensed facilities. Click hereto take the survey.

OMHSAS Operational Recommendations

In response to growing concerns about the spread of COVID-19 and its potential impact on the delivery of services to individuals and families OMHSAS has developed operational recommendations for counties and providers of behavioral health services. Read the COVID-19 guidance from OMHSAS at the following link. Guidance from the Department of Human Services (DHS), Office of Office of Mental Health and Substance Abuse Services (OMHSAS) regarding Coronavirus Disease 2019 (COVID-19) (published March 14, 2020)

OMHSAS County Mitigation Plan

Governor Wolf announced mitigation strategies to stop the spread of the Coronavirus (COVID-19) in Montgomery and Delaware Counties effective Friday, March 13, 2020. The mitigation strategies will be effective for 14 days. Read the mitigation strategies at the following link.County Mitigation Plan: OMHSAS Essential Functions (published March 14, 2020)

Provider Bulletin 20-05: Delivery of BHRS Services During School Closures Due to COVID-19

CBH released a Bulletin specifying policy for delivering BHRS while schools are closed for COVID-19. Refer to Provider Bulletin 20-05: Delivery of BHRS Services During School Closures Due to COVID-19.

CBH Coronavirus Reporting Provider Notice

CBH is requiring that providers submit significant incident reports for lab-confirmed cases of COVID-19; refer to the March 12, 2020 Provider Notice: Reporting of Coronavirus.

CBH Physical Location Closure

CBH closed its physical office on March 13, 2020; refer to the March 12, 2020 Provider Notice: CBH Physical Location Closure—March 13, 2020.

CBH Coronavirus Provider Notice

Providers seeking information about CBH policy and the coronavirus should refer to the March 9, 2020 Provider Notice, “Coronavirus Information.”

CBH Alternative Payment Arrangement

CBH would like to assure Providers that we are working in conjunction with the PA Department of Human Services, Office of Mental Health & Substance Use Services (OMHSAS) to ensure that you remain financially sound during this challenging time associated with the COVID-19 emergency.

As such, we have developed, and had approved by OMHSAS, an Alternative Payment Arrangement (APA) for all community and ancillary providers. We have prioritized community-based services in this initial APA based on projected lower utilization of services, posing the most imminent financial risk.

Latest:

All Documentation:

Provider Frequently Asked Questions

CBH has developed a frequently asked questions document based on questions from network providers related to the COVID-19 pandemic:

Operational Changes of Treatment Providers

CBH maintains a spreadsheet containing information on operational changes at network providers during the COVID-19 pandemic. Please remember to check here frequently, as this spreadsheet will be updated daily:

For any questions regarding these provider operations changes, or to update any of the listed information, please call 215-413-7660.

CBH Remote Provider Meetings

Community Behavioral Health (CBH) released a Provider Notice on August 3, 2020, notifying providers that COVID-19 Provider Meetings would be scheduled and occur on an as-needed basis.

This Notice serves as a formal update that CBH will be facilitating a COVID-19 Provider Meeting on Wednesday, September 2, 2020, from 12:00 p.m. to 1:00 p.m. During this meeting, CBH will provide pertinent information and updates.

General COVID-19 Frequently Asked Questions:

Coronaviruses are a family of viruses that can cause fever and respiratory problems in humans and include strains like SARS and MERS. COVID-19 (commonly called “coronavirus”) is a novel strain of coronavirus that was first discovered in December 2019. The first cases were found in China and have since spread throughout the world. Because this strain is new, medical workers are still in the process of learning about it and developing new treatments.

The most common symptoms include fever, a dry cough, and/or trouble breathing. Some individuals do not display symptoms at all.

COVID-19 is spread through person-to-person contact (both from those who are visibly sick and those who are asymptomatic) and through contact with contaminated surfaces.

Older individuals or people with underlying health concerns are most susceptible to the virus.

Prevention and Isolation Frequently Asked Questions:

There is currently no vaccine to prevent COVID-19; however, according to the CDC, the following can help in preventing the spread of respiratory diseases:

  • Avoid close contact with other people; always keep about six feet between yourself and others.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home as much as possible, and especially when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.

Health organizations in highly-impacted areas have recommended that people avoid gathering in large groups, especially if they are members of an at-risk population.

UPDATE: The Center for Disease Control (CDC) has updated its official guidance to include the use of a cloth face cover when around others:

  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • The cloth face cover is meant to protect other people in case you are infected.
  • DO NOT use a facemask meant for a healthcare worker.
  • Continue to keep about six feet between yourself and others. The cloth face cover is not a substitute for social distancing.

For more information, please consult the CDC Guidance to Prevent Getting Sick.

Not unless you work for an organization that has been identified by the City of Philadelphia or by the State of Pennsylvania as an essential business or service provider. You’re also not supposed to travel—including “on foot, bicycle, scooter, motorcycle, automobile or public transit”—unless it’s to do one of those essential things.

Yes, but only if you can stay at least six feet away from any people you don’t live with. That applies to shared outdoor space, like at your apartment complex or in parks.

The City of Philadelphia has ordered that “all public and private gatherings of any number of people occurring outside a single household or living unit are prohibited,” and that any time you leave your house, even for essential reasons, you should be able to stay at least six feet away from others.

All retail locations, unless they are considered “essential,” will be closed. However, you can leave your home to buy groceries, medicine, and cleaning/sanitizing supplies. Please check to see if the store you want to visit is open in advance of leaving your home.

Social distancing is allowing more space than usual (six feet if possible) between people to slow the spread of a sickness. A quarantine is used to keep someone who is sick away from other people to keep others from getting sick. CBH is encouraging that our members and provider network follow the Centers for Disease Control guidelines related to COVID-19 at this time.

A “stay at home” order can also be called a shelter-in-place order. The goal of a stay at home order is to keep as many people in their homes/shelters as possible to avoid getting sick. The order states we should only leave our homes/shelters for emergencies, medical care, or essentials such as groceries.

CBH Member Services Frequently Asked Questions:

Yes. Pennsylvania has relaxed program rules to allow healthcare providers to offer services using “telehealth.”

Telehealth is a way to provide health services from a distance using technology. Services may be provided over the phone or in two-way video calls (like Skype, FaceTime, etc.).

Interpretation services are also available over the phone during this emergency period.

Yes! This is being prioritized by most treatment providers. Instead of meeting with a psychiatrist in person, your psychiatrist can call you over the phone. Psychiatrists can continue to prescribe medication. Pharmacies will continue to be open.

Providers are able to offer medication-assisted treatment as a take-home medication for members who are stable. Please speak with your behavioral health provider regarding take-home medication if you are interested. Please contact CBH Member Services should you have concerns or need assistance advocating. Our Member Services Representatives can call provider agencies to assist in coordinating your care.

CBH is working hard to make sure that you can continue to receive behavioral health treatment in the safest manner possible. Although the CBH office is not physically open currently, we are still actively operating, and all CBH staff are currently working from different locations. CBH Member Services continues to be available to you 24 hours per day, 7 days per week. We are in daily communication with our providers about how they are continuing to operate.

Please contact CBH Member Services and share your concerns. A Member Services Representative will assist you in determining if the agency where your therapist works is able to offer an in-person appointment or a visit using telehealth. If telehealth is available, the Member Services Representative will make sure that you are able to get in contact with the agency. If the agency your therapist works for is temporarily closed, the Member Services Representative will assist you in finding a different therapist or agency where you can temporarily receive services.

Please speak with your behavioral health provider regarding their current practices. Current program practices have changed to keep everyone safe, so group therapy should not be viewed as “required” in-person participation during this period of recommended social distancing and stay at home orders (see the “social distancing” and “stay at home order” sections). Providers may be able to offer group therapy via phone call or video conference calls.

Please contact CBH Member Services to file a complaint. Once the Member Services Representative files your complaint, you will be transferred to the CBH Quality Warm Line to confirm the details of your complaint. You will receive a call from a CBH Quality Representative to share the outcome of your complaint.

Please contact CBH Member Services to file a grievance. Once the Member Services Representative files your grievance, you will be transferred to the CBH Quality Warm Line to confirm the details of your grievance. You will receive a call from a CBH Quality Representative to share the outcome of your grievance.

You may be placed in quarantine if you are diagnosed with COVID-19, the Coronavirus. However, you are still eligible to receive telehealth services. Please contact CBH Member Services if you have specific concerns surrounding your care.

COVID-19 Resources:

The following organizations are actively monitoring the COVID-19 epidemic. Check with them for the latest news and alerts.

 

The Department of Human Services (DHS) closed County Assistance Offices (CAOs) in coordination with Governor Wolf’s guidance regarding COVID-19. In-person visits will not be available, and access to phone lines may be limited. As DHS continues to focus on keeping Pennsylvanians safe and healthy, they are urging individuals to utilize DHS’ online resources.

COMPASS

COMPASS can be used to apply for many health and human service programs and manage benefit information. Visit the COMPASS website to apply for:

Report Abuse or Neglect

People who are mandated reporters under the Child Protective Services Law (CPSL) should report abuse online at www.compass.state.pa.us/cwis, but ChildLine is also available to anyone wishing to report, 24/7, at 1-800-932-0313. Adult Protective Services (for ages 18 to 59 with physical or intellectual disabilities) reports can be made 24/7 to 1-800-490-8505.

Clearances and Licensing

Mandated reporters are encouraged to use the self-service portal on the Keep Kids Safe website. Additional forms and information can be found on the DHS Clearances and Licensing webpage.

Updates

The DHS coronavirus landing page will continue to be updated with information and documents.

Support and Referral Helpline

DHS launched a statewide Support & Referral Helpline staffed by skilled and compassionate staff who will be available 24/7 to assist Pennsylvanians struggling with anxiety and other challenging emotions due to the COVID-19 emergency and refer them to community-based resources that can further help to meet individual needs. The toll-free, round-the-clock support line is officially operational.

The number to call is 1-855-284-2494 (TTY 724-631-5600).

To create and staff the support line, DHS has partnered with the Center for Community Resources (CCR), an experienced regional crisis and call center provider based in Butler County and licensed to provide crisis services.

Below is information from the PA Department of Health containing the HAP Coordinator of the Regional HealthCare Coalition who can provide information regarding PPE:

East Central

(Berks, Columbia, Luzerne, Montour, Northumberland, Schuylkill, Wyoming Counties)
717-561-5250

North Central

(Bradford, Clinton, Lycoming, Potter, Sullivan, Tioga, Union Counties)
717-561-5250

Northeast

(Carbon, Lackawanna, Lehigh, Monroe, Northampton, Pike, Susquehanna, Wayne Counties)
717-561-5257

Northern Tier

(Cameron, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Jefferson, Mckean, Venango, Warren Counties)
717-561-5254

Keystone

(Adams, Bedford, Blair, Centre, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Snyder, York Counties)
717-561-5255

Southeast

(Bucks, Chester, Delaware, Montgomery, Philadelphia Counties)
717-561-5251

Southwest

(Allegheny, Armstrong, Beaver, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Mercer, Somerset, Washington, Westmoreland Counties)
717-561-5252

 

CBH encourages providers to follow COVID-19 guidance from the Philadelphia Department of Public Health (PDPH). They are releasing regular information for healthcare providers regarding COVID-19. Below are a few resources for our Provider Network.

From Tamra Williams, PhD, Deputy Chief Clinical Officer of Children’s Services, some advice for talking to children about the coronavirus pandemic:

When talking with children about the coronavirus (COVID-19), it’s important to remember that children take their cues from adults about how to react to stressful events. If parents or other adult caregivers seem overly worried, children’s anxiety may rise. Adults should offer reassuring and information that is age appropriate and should model positive preventive measures.

Some tips for talking with children from The National Association of School Psychologists, National Association of School Nurses, the CDC, and SAMHSA include the following.

Remaining calm and reassuring.

Monitor television viewing and social media.
Constantly watching updates on the status of COVID-19 can increase anxiety—avoid this.

Make yourself available.
Children may need extra attention and time to talk about their concerns, fears, and questions.

Know the symptoms of COVID-19. Provide information that is honest, accurate, and age appropriate.

  • In the absence of factual information, children often imagine situations far worse than reality.
  • For young children, keep it brief and simple and balance COVID-19 facts with reassurance that they are safe and that adults are here to keep them healthy. Give simple examples of what they can do to stop germs and stay healthy, such as washing hands.
  • Older children will be more vocal in asking questions and may need help separating reality from rumor and fantasy.
  • The Pennsylvania Autism Services, Education, Resources, and Training (ASERT) organization also has many excellent resources for talking about the coronavirus with those diagnosed with autism.

Maintain a normal routine to the extent possible.

Model basic hygiene practices for protection.

Communicate with your school.
Let your school know if your child is sick and make sure to follow all instructions from your school.

Source Documents
Please also see the following useful resources: