Informational Meeting on Complaints & Grievances

Annually, CBH conducts a review of all resolved complaints and grievances, as well as the Provider Satisfaction Survey (PSS) results. The purpose is to gauge CBH Quality Management’s performance per-provider report, obtain provider feedback, and identify themes in levels of care across complaints and grievances.

As in the past several years, CBH will hold several information sessions on the complaint and grievance process, as well as a discussion of identified themes. The sessions not only review the complaint and grievance process but also the provider’s expectations, as well as the expectations the provider should have of CBH. The sessions are 60 minutes in duration.