Technology for Providers
This space offers guidance to help providers utilize technology solutions provided by CBH and other organizations. These applications and resources help to strengthen person-centered behavioral health services across Philadelphia.
CBH Managed Applications
Okta
What is Okta?
CBH utilizes Okta to provide a secure, single sign-on experience for accessing internal systems, while maintaining the confidentiality of provider and member information. Okta is a service that allows users to securely access applications across devices through secure Single Sign-On (SSO). Okta reduces the need to register for apps and remember multiple passwords separately.
You may hear Okta generally referred to as the “Okta dashboard,” which is the location where you can find Okta apps assigned to your role.
If you have questions about the Okta Single Sign On (SSO) login, please view the CBH Okta Provider User Guide and FAQs.
How Does an Existing User Log Into Okta?
Returning CBH Provider users can sign in at https://login.oie.cbhphilly.org/ by following the prompts to enter their password and complete the multifactor authentication verification. Once signed in, you will have access to the applications provided by CBH.
How Do I Set Up Okta Verify on a New Device?
Do I Need a Cell Phone to Access Okta?
Yes, you will need a cellular device and a computer to use Okta. Please refer to the CBH Okta: Provider User Guide for additional instructions.
CBH requires users to verify their identity using Google Authenticator. Please refer to the CBH Okta: Provider User Guide for additional instructions.
I am locked out of Okta, how can I get assistance?
User assistance is available by contacting cbh.loginsupport@phila.gov.
QuickBase
What is QuickBase?
QuickBase is a secure data capture tool that CBH uses to create surveys to gather non claims-based information from Providers. QuickBase surveys support Provider Operations, IBHS, EPIC, Clinical teams, and more.
How Do I Get Support?
Contact your CBH representative (e.g., Provider Relations Staff, Clinical, EPIC) for access and support.
CBH Provider Portal
What is the CBH Provider Portal?
The CBH Portal is a web-based tool that helps Members and Providers connect to CBH and securely share behavioral healthcare information.
The CBH Portals refer to a Member Portal, for CBH Members to access their CBH information and a Provider Portal for authorized provider staff.
How Can I Access Portal Support and FAQs?
For support and FAQs for the CBH Provider Portal, visit the Portal Support Page.
Xeo (Claim Converter)
What is Claim Converter?
Claim Converter is used for claims submission and adjudication and there are distinct applications for BHSI, OMH, & CBH.
How Do I Get Support?
Please refer to Section 6.2, Claims, in the Provider Manual for more details.
Box
What is Box?
Box is a web-based solution for storing your files in a secure, backed-up location for collaboration and company protection.
What is Box used for?
Box is used for
- Web-based links for file access
- Secure signature collection
Additional Applications
IPSWITCH
What is IPSWITCH?
IPSWITCH is a secure file transfer site accessed via https://se.dbhids.org/
It may be used for:
- E-Packets
- Claims Files, including: 837 Submission files, 277 Response files, 835 Remittance Advise Files, TA1 and 999 response files
- Authorization Reports
- Schedule A Contracts
How Do I Get Support?
Contact CBH.FileTransfer@phila.gov for support.
