End of Continuous Coverage Toolkit for Providers & Stakeholders

Effective April 1, 2023, the Pennsylvania Department of Human Services (DHS) will return to routine renewal processing procedures for Pennsylvanians enrolled in Medical Assistance and CHIP. All Medical Assistance and CHIP recipients will need to complete an annual renewal to see if they are eligible for coverage. Renewals will be completed over 12 months.

Please visit the Pennsylvania Department of Human Services for the most up-to-date information.

To help you better inform your clients regarding these upcoming changes, CBH has developed the following toolkit. The toolkit highlights critical considerations, such as advising clients to update their contact information with DHS and promptly completing and returning renewal packets.

Make Sure Members Update Their Contact Information

It would be best if you informed your constituents/patients/members/clients to update their contact information with DHS so they can receive important updates on their benefits and obtain their renewal as quickly as possible. They can make sure their information is up to date and report any changes through:

• pa.gov/COMPASS*
• myCOMPASS PA mobile app*

• 1-877-395-8930 (Statewide) or 1-215-560-7226 (Philadelphia)

Recipients can also sign up for texts and emails about important benefit information.

Printable Documents

Please share the following printable documents with members and the community:

With your help, we can ensure that members are adequately informed regarding their eligibility and benefits changes.

*myCOMPASS PA is a service of the Pennsylvania Department of Human Services. Community Behavioral Health does not operate the DHS website and COMPASS app.