Language Access Procedure for Providers

DBHIDS recently issued a memo to reiterate the language access requirements for providers (contractors and/or grantees) when providing services to individuals who have Limited English Proficiency (LEP) and/or who are Deaf or Hard of Hearing (DFHH). The City of Philadelphia has an obligation to ensure that individuals with Limited English Proficiency (LEP) can meaningfully access all City services, programs, and activities, including services provided by contractors and grantees on behalf of the City of Philadelphia, in accordance with the City’s Language Access Policy and Plans.

Click here to read the full memo.