Information Session on Complaints & Grievances (Session 2)

CBH annually reviews all resolved complaints and grievances and the Provider Satisfaction Survey (PSS) results. The purpose of this is to gauge CBH Quality Management’s performance per provider report, obtain provider feedback, and identify themes for levels of care across complaints and grievances.

As has been done for the past several years, CBH will once again hold several information sessions on the complaint and grievance process and discuss identified themes. The sessions will review not only the complaint and grievance process but also the provider’s expectations of CBH and the expectations CBH has of the providers.