Information Session on Complaints & Grievances (Session 1)

CBH annually reviews all resolved complaints and grievances, as well as the Provider Satisfaction Survey (PSS) results. The purpose of this is to gauge CBH Quality Management’s performance per provider report, obtain provider feedback, and identify themes for levels of care across complaints and grievances.

As has been done for the past several years, CBH will once again hold information sessions on the complaint and grievance process, discussing identified themes. The sessions will review not only the complaint and grievance process but also the provider’s expectations of CBH and the provider’s expectations of CBH.