COVID-19 Resources

CBH Provider Notice: Change in Authorization Numbers

Community Behavioral Health (CBH) is in the process of fully converting to a new enterprise system that will control the production of authorizations and the ongoing maintenance of provider contracts (Schedule A). The implementation of our new enterprise system will...

Language Access Procedure for Providers

DBHIDS recently issued a memo to reiterate the language access requirements for providers (contractors and/or grantees) when providing services to individuals who have Limited English Proficiency (LEP) and/or who are Deaf or Hard of Hearing (DFHH). The City of...

IBHS Billing Questions

To develop written guidance, the CBH Compliance Department is asking for CBH Providers to submit any billing-related questions regarding Intensive Behavioral Health Services (IBHS). Questions may be regarding clarification of relevant regulations and billable vs....

Information Sessions on Complaints and Grievances

CBH conducts an annual Provider Satisfaction Survey (PSS) to gauge performance and obtain provider feedback. The results of the PSS help CBH identify key opportunities for improving the experience of providers. Based on the feedback received from providers, CBH held...

Monthly ASAM Technical Assistance Series

DDAP, along with partners from other state agencies and treatment providers across the continuum, is beginning a Monthly ASAM Technical Assistance Series. On the first Monday of each month from 10:00 a.m. to 11:00 a.m., DDAP and its partners will present up-to-date...

Telehealth Guidance

The Office of Mental Health and Substance Abuse Services (OMHSAS) recently issued Bulletin OMHSAS-21-09, “Guidelines for the Delivery of Behavioral Health Services Through Telehealth,” with an effective date of Thursday, September 30, 2021. The bulletin continues the...

CBH Provider Bulletin 21-12: Access to Timely Treatment (Amended)

This Bulletin is being issued as an addendum to Bulletin 20-14. The addendum to this Bulletin is being issued to highlight the following: CBH has developed a form for providers to utilize as a mechanism for submitting written notice to their assigned CBH Provider...

CBH Provider Bulletin 21-10: Utilization and Retrospective Review

Previous Bulletins were issued on April 13, May 18, and June 10, 2020, detailing a temporary suspension of utilization review to align with a mandate from The Department of Human Services, Office of Mental Health and Substance Abuse Services (OMHSAS) Pennsylvania...

Press Inquiries

Please submit all media questions and interview requests to:

Rhashidah Perry-Jones
Senior Director, Communications & Government Affairs
cbh.communications@phila.gov

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