CBH conducts an annual provider satisfaction survey to gauge our performance and obtain provider feedback. Additionally, an annual review of all complaints filed and decisions made is completed. The results of the provider satisfaction survey and complaint review help CBH identify key opportunities for improving the experience of both our providers and members.
CBH is holding several information sessions on CBH’s complaint and grievance processes. These sessions will review requirements, expectations, and trends.
Please Note: The three Complaints and Grievances Training sessions are identical; you only need to attend one of the sessions.
Register by clicking on the website link listed in the details below. After registering, you will receive a confirmation email containing information about joining the meeting.
One of the sessions will be recorded and available for anyone who is unable to attend. We will also create an FAQ. Please submit any questions no later than September 16th to the below email address.
If you have any questions or are unable to attend and would like a copy of the recording, please contact Kelley Berke, Manager of Complaints and Grievances, at Kelley.Berke@phila.gov or 267-602-2215.