Provider Satisfaction Survey
CBH conducts an annual Provider Satisfaction Survey (PSS) to gauge our performance and obtain provider feedback. The results of the PSS help CBH identify key opportunities for improving providers’ experience. The purpose of this survey is to assess overall provider satisfaction and identify specific key areas of satisfaction with the following departments: Member Services, Provider Relations, Clinical Management, Claims Management, Quality Management, Compliance, and NIAC. The following reports include the results from the annual PSS, identified opportunities for improvement, and the actions CBH will take to improve providers’ experience.
2023 Provider Satisfaction Survey
Provider Satisfaction Survey Results
- 2022 Provider Satisfaction Survey Results
- 2021 Provider Satisfaction Survey Results
- 2020 Provider Satisfaction Survey Results
- 2019 Provider Satisfaction Survey Results
