Provider Manual

The CBH Provider Manual describes the procedures developed by Community Behavioral Health under the HealthChoices initiative to ensure that all consumers of mental health and substance use services receive the most appropriate treatment in the least restrictive environment possible. CBH is committed to helping people live successfully in and with the community, and believe, to that end, that treatment should focus on principles of recovery, resilience, and self-determination.

All content in this section constitutes the Provider Manual, which means the guidelines therein are mandatory for CBH providers. The Manual should be used by providers to guide program operations and ensure quality standards are met; components of the Manual are used as oversight and monitoring tools by CBH.

Clinical Documentation Guides


Complaints and Grievances

Providers must be aware of and follow the Complaints and Grievances processes available to CBH members, which can be found here.