As a reminder, Community Behavioral Health does not have a pharmacy benefit, and as such is not responsible for the approval or rejection of medication claims through your pharmacy. Neither are we a part of prior authorization processes for the insurance companies. To assist you in navigating, we have assembled some medical and pharmacy related information for you, for the four insurance companies that serve Medicaid recipients in Philadelphia. Information below includes: Medication Search Tool, Pharmacy Search tool by location, Pharmacy Hotline, etc.

HPP: Health Partners Plans Member Information
More details: Find out what drugs are covered by your plan and how to locate a pharmacy, and learn more about your prescription drug benefits.
Below is the link to the HPP’s online formulary look-up tool
Health Partners Plans Covered Drugs Search Tool
For help finding a physician, provider agency, or pharmacy within the HPP network, use the link below:
Health Partners Plans Physician Provider & Pharmacy Search Tool
For additional assistance, contact HPP’s 24-hour Member Relations Line:
215-849-9600 or 1-800-553-0784.
TTY line for the deaf or hearing/speech-impaired is available at 711.
Pharmacy hotline:
866-841-7659


Keystone:
Detailed information on all member benefits available below:
Keystone First Member Handbook in English, Spanish, Russian, Cambodian, Chinese & Vietnamese
Below is the link to the KF’s online formulary look-up tool
Keystone First Online Drug Formulary Tool
For help finding a pharmacy within the HPP network, use the link below:
Keystone First Pharmacy Locator Online Lookup Tool
For additional assistance, contact:
Member Services at 1-800-521-6860 (TTY 1-800-684-5505)
Nurse Call Line at 1-866-431-1514
Pharmacy Services: 800-588-6767


Aetna:
Detailed information on all member benefits available below:
Aetna Member Handbook in English & Spanish
Below is the link to Aetna’s online formulary look-up tool
Aetna Online Drug Formulary Search Tool
Other pharmacy related information including pharmacy locator, specialty medication list, etc –
Aetna Pharmacy Information for Members
For additional assistance, contact:
1-866-638-1232, TTY PA Relay 7-1-1
Pharmacy Prior Authorization Team: 866-638-1232


United Health Care
For access to detailed and tailored member information, register online at UHC’s Member Portal:
United Health Care Individual Member Account Sign up
General Pharmacy Information for Members:
United Health Care Detailed Pharmacy Information
To access UHC’s, formulary, follow the link below to a searchable PDF.
United Health Care Drug Formulary
For help finding a pharmacy, physician and/or providers within the UHC network, use the links below:
United Health Care Pharmacy Locator Tool
United Health Care Mental Health, Specialist, Laboratory Search Tool
For additional assistance, contact:
1800-414-9025 TTY: 711