How do I find a behavioral health provider?

CBH wants to make sure that you can get the right help for your mental health and substance use needs. You can receive treatment from individual therapists, group practices, or agencies that are part of our provider network. We will help you find a provider who lives near you and offers the services you need.

To find an in-network provider, you can do one of the following:

  • Call our Member Services call center which is open 24 hours a day, 7 days a week.  The telephone number is 1-888-545-2600.  TTY:  1-888-436-7482.  Our staff will help connect you to a provider of your choice. If you would like a printed copy of our Provider List or another copy of the Member Handbook, please call the Member Services number 1-888-545-2600 to make your request. You may need to confirm your name and address.

How do I make an outpatient appointment with a provider?

  • You may contact the provider directly to set up an intake appointment. The provider will work with you to decide the kind of treatment that best meets your needs. You can access many outpatient services without prior approval from CBH. If it is medically necessary, your provider may suggest a service that requires a prior authorization from CBH.  If you need a prior authorization, your provider will make the request to CBH.
  • If you need help making an appointment with a provider, you can call our Member Services call center at 1-888-545-2600.  TTY:  1-888-436-7482.  Our staff will help you with your request.
  • If you are in a life-threatening emergency situation, please call 911 or go to your local emergency room.

What Should I Know About My First Outpatient Visit?

  • You will need to bring an up-to-date state ID and insurance card.
  • Be prepared to share information about any medical and/or behavioral conditions you may have. It is ok to ask why you are being asked certain questions and how your information will be used.
  • Bring a list of current and past medications.
  • Plan to arrive 15-20 minutes early. Check with your provider about lateness policies. Some providers may not be able to see you if you are late.
  • If you have to cancel your appointment, please give your provider at least 24 hours notice.
  • If you missed your appointment, call your provider as soon as possible to reschedule.

What Do I Do if I Want a Different Outpatient Provider?

You have the right to get treatment from a provider of your choice. The provider must be in-network with CBH.

If you are currently in treatment and want a new provider, you can select a new provider at any time. Before you consider finding a new provider, if you are comfortable, please talk to your current provider about your concerns. Your current provider may be able to help you with your concerns. If you still want to see a new provider and would like help finding one, please contact Member Services. Once you have an appointment scheduled with a new provider, please cancel your appointments with your old provider.

Your current provider can help you transfer your medical records to the new provider.  This cannot be done without your permission. Contact your provider for information on their medical records policy.

Transportation in Special Situations

Sometimes it’s difficult to get transportation to an appointment, or to other mental health and substance use services. Depending on your situation, you may be able to get help with transportation if you cannot afford bus fare, live far away from public transportation or cannot travel without aid.

If you need special help getting transportation to a mental health or substance use appointment or program, please tell your counselor, or call Logisticare for help with transportation at 1-877-835-7412.