Welcome to Community Behavioral Health!
The information on this website is for Philadelphia residents who receive Medical Assistance from the state of Pennsylvania. Community Behavioral Health (CBH) manages your behavioral health care.
What is Behavioral Health Care?
Behavioral health care is different from physical health care. We are here to help you with:
- A mental health condition
- An alcohol or other drug challenges (substance use)
- Both a mental health and substance use condition (also called co-occurring)
- Answer your questions.
- Help you find care providers near you.
- Connect you to transportation resources.
- Make sure you’re receiving the right services.
- Make sure your services are covered so you don’t have to pay for them.
The CBH Member Services Team is here to assist you at 1-888-545-2600. Member Services Representatives are available 24 hours per day, 7 days per week. This means you can talk to someone at CBH anytime. When you call CBH, our staff is always ready to help you. You can expect to be listened to, treated with courtesy and respect, and receive help with attempting to resolve difficulties you might be having.
If you speak a language other than English, staff can help you with interpreter services. If you are hearing impaired, you can call Member Services by using the Pennsylvania Relay Service: 1-888-436-7482.
If you have an emergency, always get help right away by calling 911 or going to the emergency room. You don’t need to call CBH first.
Your Member Handbook includes information about:
- Information about who to call if, or when, you need help
- How to get the care you need
- Services available for adults and children
- Important rights you have
- Information on filing Complaints and Grievances
- Mental Health Advance Directives
What is Community Behavioral Health?
The Philadelphia behavioral health system is made up of the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS), which includes Community Behavioral Health (CBH) and providers of services. The behavioral health system is here to help people recover from substance use or mental illness.
CBH is a managed care organization (MCO). CBH works with our Pennsylvania (PA) state partners at the PA Department of Human Services’ Office of Mental Health and Substance Use Services (OMHSAS). Together we manage behavioral health benefits for Philadelphia residents who receive Medical Assistance (MA), also known as Medicaid, through the PA Medicaid program, called HealthChoices.
As a Medicaid recipient, you can choose which physical health MCO will manage your physical health care. If you have questions about your physical healthcare plan, you can reach one of these Philadelphia physical healthcare plans:
- Aetna Better Health
2000 Market Street
Philadelphia, PA 19103
Member Services: 1-866-638-1232
(Text Telephone) TTY: Relay – 7-1-1
- Health Partners Plans
901 Market Street #500
Philadelphia, PA 19107
Member Services: 1-800-553-0784
- Keystone First
200 Stevens Drive
Philadelphia, PA 19113
Member Services: 1-800-521-6860
- United Healthcare Community Plan of Pennsylvania
1100 East Penn Square #9
Philadelphia, PA 19107
Member Services: 1-800-321-4462
CBH is the only behavioral health care MCO for Philadelphia County. CBH does not provide direct services. We help arrange and pay for your behavioral health services, which include mental health and substance use services.
CBH is a non-profit company that works with your service provider. CBH can answer your questions and make sure that you can find a provider near you and that you have a choice of providers. CBH makes sure that you are receiving the kind of services that you need and that the services are covered under HealthChoices. CBH may not cover all your health care expenses. Read your handbook carefully to determine which health care services are covered. You can call CBH at 1-888-545-2600 with any questions about which behavioral healthcare services are covered.
Emergencies – Adults
If your emergency is life threatening, go directly to the nearest Emergency Room or Crisis Response Center.
What is an emergency?
An emergency is a serious, unexpected, and dangerous situation that may cause loss of life, damage to a person or property, and/or interference with the normal activities of a person.
What is a medical emergency?
A medical emergency is an injury or illness that can cause death or permanent injury if not fixed immediately.
What is a mental health emergency?
A mental health emergency is a life-threatening situation in which an individual is threatening harm to self or others, is severely disoriented or out of touch with reality, has a severe inability to function, or is out of control.
WHAT TO DO IN A MENTAL HEALTH EMERGENCY/ CRISIS RESPONSE CENTERS/ MOBILE CRISIS TEAMS
If you are an adult who is having a mental health or substance use emergency, please contact The Mobile Crisis Team at 215-686-6440 24 hours a day/ 7 days a week
Walk into one of the Crisis Response Centers 24 hours a day/7 days a week listed below:
4641 Roosevelt Blvd
5501 Old York Road
Temple Episcopal Hospital
100 E Lehigh Ave
801 Spruce Street, 1st Floor
EMERGENCY PHONE NUMBERS (see page ## for additional emergency phone numbers)
Suicide Hotline………………………………………………………1-800-273-TALK (8255)
If you are thinking about hurting yourself, please call the Suicide Hotline at 215-686-4420 or the National Suicide Hotline at 1-800-273-8255. Someone will be available to take your emergency call 24 hours a day, 7 days a week.
Office of Behavioral Health Emergency Line………215-685-6440
If you are not sure where to go, call The Office of Behavioral Health Emergency/Information Line at (215) 685-6440. Someone is available 24 hours a day, 7 days a week and will be able to help you in an emergency. They will direct you to the nearest service that will meet your needs. If necessary, they will send the Mobile Emergency Team (MET) to your location.
Emergencies – Children
For all children and teenagers (under age 18) who may be experiencing a mental health or substance use emergency, please call Mobile Crisis Team 215-688-6440 24 hours a day/ 7 days a week
Philadelphia Children’s Crisis Response Center
3300 Henry Avenue
Falls Two Building